I placed a relatively large order for yarn since I saw a deal on their website, yet multiple pieces of yarn that showed up as available on the website ended up “not being in stock” or available or however it was described.
They sent me an update email saying those items would no longer be shipped and that whatever hold was placed for them would be released. That was fine; again, it was a reasonably large yarn order (about 90 skeins initially), and I just figured if I needed those colors, I would order from somewhere else when the time comes—the email they sent also stated that the rest of my order would still be processed. I continued to browse their website and saw some other yarns that were also a deal and ordered about 70 more skeins in 2 different orders.
Fast forward to today, I got an email stating my entire first order was canceled. When I contacted customer service, they said that because they didn't have the "quantity" I ordered in a "few locations," they just canceled the whole order instead of processing the order through the various locations, which was appalling. Like you have the yarn, but not in one warehouse, so you would choose to lose money and be lazy as opposed to processing the order. I was also irritated, especially since 1. You don't have an order limit on your website, and 2. You don't give any options on where the order is being shipped from unless you choose to pick it up at a store. They then suggested I reprocess the order into multiple orders. Like what? Was I supposed to keep charging my card, and u cancel the order because the yarns weren't located in “a few” locations and I should have done this until I got it right?
At that point, I was kind of annoyed, so I asked that they cancel the last two orders too because there were about 35-40 skeins in each of those, and I figured if there were a problem with the first order, most likely there would be a problem with that one too. Plus, if I couldn't even get all of the other colors I requested, there was no use in me getting the multicolor, too (I combine the two to make hats and various other items). The representative stated they couldn't cancel an order by request. But you can cancel it because you don't want to process multiple items through various warehouse locations?!? This is why I will stick to Amazon. Many of these businesses will be going out of business, not keeping up with the times.
Word of Advice: if your items are being canceled but are still showing as available on the website, it's because they are available but obviously Joann’s doesn't want to put in the man power to have multiple items shipped through various warehouse locations (or maybe they don't want to pay the additional shipping fee on a close to $500 dollar order). Something they described as a max location request or some crap. If you are a bulk shopper when you see deals, do not shop at Joanne’s especially for yarn. I did the same at Yarn.com (WEBs) about a year ago because they had deals and I received everything in one shipment and it was a lot.
