Jo-Ann Stores
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This has to do with the website…
This has to do with the website ordering itself. I have not yet contacted customer service, but from what it sounds like from other reviews, I will be out of luck. I was trying to make an online purchase using partial payment by giftcard and partial payment by credit card. Well, I entered my giftcard in and it was valid and showed a balance, BUT due to credit card issues my purchase did not go through. So, I found another credit card and went to start my order all over again. This time it said my giftcard was invalid. I assume the system thinks I already used it but my purchase was never completed!! so, I should still have the same balance I started with on that giftcard but it's just gone. How does the system NOT detect when the gift card funds are not actually used on a cancelled or voided purchase attempt? Luckily for me, the gift card balance was small so I didn't lose that much money, but it's still very frustrating. I won't be purchasing any Jo-ann's gift cards in the future, that's for sure. UPDATE: ok, my review of the website was 1 star, but after speaking with customer service, I updated my review to 3 stars. My customer service experience was great. I didn't think they would be able to help me, but they were extremely helpful in trying to figure out the problem with my giftcard and actually ended up sending me a new e-giftcard to replace the original one because they could see on their end that I never actually got to use my original e giftcard. I am very satisfied with the resolution of my problem.