Jo-Ann Stores Reviews

Customer service for online ordering is miserable. my order was declined due to verification. I assume this is credit card verification. I called the customer service number and Nancy replied and she said I needed to call verification at 330-463-8423. I called them three times over two days. no call back. Only a recorded message. then I called Nancy back again and she said that was not her department. They on day 3 they send me a customer satisfaction survey asking how was the service. I replied with one start. Then I tried to call investor relations but then got into the computer phone switch board. I decided to look online and saw many other people have problems when ordering online. wow, how can they stay in business.

Joann uses misleading advertisements and shell game pricing to attract customers. It's a waste of time to shop there. Their customer service is insulting and non-helpful. I went through 2 tiers of customer service management after the first rep. - they were all insulting. Some of their items say "only at joann" - be sure to do a cursory internet search, you're likely to find a better price on the same item. Take, as an example, the Singer HD6800 - it's available at the manufacturer's website for less and with a free iron!

I am giving 2 stars because I do like shopping in the JoAnn's stores for their selection. But I will NEVER EVER order anything online again from them. I ordered $60 worth of cake decorating supplies i needed for my business. The next day, I noticed that they not only charged me the $60, but held back another $100. They said it is their protocol to hold additional money while pending, but this was not explained anywhere clearly on their app as I put in my order. So when my card declined ordering pizza for my teenage helpers today and I only had $24 left in my account, I immediately called Joann's. They said that it takes 7 days to drop off. This is utter bull. Every other company I have ever ordered from has taken the amount agreed upon! What an inconvenience to shop online with JoAnns. I got punished for using their company. Never again.

Ok, I see the bad reviews, but let me add a positive one. I am UK based, I happily shop in Jo-Ann when visiting the US. When there last month, I discovered they ship to the UK. So I placed an order. I was kept fully updated throughout the delivery process and my order arrived very fast - less than 10 days, complete and packaged well. I have since placed another order which has also made it here in record speed just waiting for its arrival to my door now. Delivery is free over £113.99, or £10.99 below this amount, which I feel isn’t too bad. Plus any international customs charges will be added so you can see what it will cost without nasty surprises!

The staff at the Colorado Springs location was SO bad, I almost walked out. But I decided to make the purchases and never shop there again. The "customer service" was anything but. The ladies were all unpleasant and just liked making me go from one line to another, never helping me with my questions, and not being kind at all. I hope I can avoid going to that store ever again!

I just found out joanns financially supports youth drag queen shows. While idgaf about what ppl do in their own bedroom, or even in a public setting- I do care about the indoctrination of children. I'll never give you another dollar you sick f's

They gave me a tracking number that was for a package delivered to someone else across the country 2 days BEFORE I placed my order. They can't tell me where my items are and say it could be another week before they know. They don't carry these items in store and they were needed for a project. They would not ship to a store either. Super frustrating. (They took my money when it shipped so don't seem to care they were never delivered.)

Purchased a $349.00 sewing machine for my wife (Mothers Day 2022). Cashier told me the policy is no return if the box is opened. Well, my wife loved the sewing machine but was scared to open the box in case something was broke or she decided she didn't want it. So today, 3 days after I purchased it I returned it. WOW!! They charged me a $25.00 restocking fee. 15 STEPS AND THEY WILL PUT THE UNOPENED BOX BACK ON THE SHELF. Un acceptable service. Never, ever going back to this place in Winchester Virginia

I ordered and paid for 3 large prints to be framed and was told it would take two-three weeks. I called today (three weeks later) to check on my order and was told that the frame was on backorder. At no time when I placed the order was I told the frame was on backorder nor did they call to let me know, I could have made a different selection. This will be the last time I do business with Jo-Ann

I just ordered fabric from JoAnn's online for the first time. I live in New York and I finally got my fabric and I really love it. But for some reason, my order went to New Jersey, Pennsylvania, back to Jersey. And then can to New York. Go figure out what's going on with our postal service. 🥴 I have brought this complaint up to JoAnn's main office before. I see that JoAnne is celebrating Ramadan and just got in some religious fabric with praying figures on it to celebrate the Islamic religious holiday. But Easter is right around the corner as well and I have never seen any kind of religious fabrics that has Jesus Christ, the cross, or not even one with prayers on it. Just fabric with Easter eggs, jelly beans, flowers, Easter characters like dogs/cats, and rabbits. Those things are not the true meaning behind Easter. Is there any reason for why they do not catered to Christian religious holidays? Don't they think that this may be offensive to several of their Christian customers?🤔 Even their Christmas fabrics has everything on it but Christ? I find this to be truly odd. There are a few other things I feel that The JoAnne company needs to work on. But this is definitely just one of the top three things I feel needs work. This is just my own personal opinions.

i tried to order some product online because it was shown as avalaible then when to confirm basket i'm told it does not ship to international while the opposite was written on the product page.Chat service sent me to another service that takes matter lightly just " check back everyday" i'm not at their service!!! Result i will most probably opt for another brand and another shop their loose

Customer care should be fired. Just have a chatbot and save people time. Sounds like he is mad at the world and wants to help no one. Plus your site keeps having error messages.

Ordered some quilt batting and other things online through joann. Order seemed to have gone through correctly. Credit charge went through. Then we got an email that our order was cancelled. The 'customer service' told us our order didn't verify. I called Paypal and they said the order was pending in their system and it would have to be cancelled by Joann in order for me to get my funds back or I would have to wait over a month to file a dispute. I asked Joann several times to cancel the pending Paypal invoice but they refused.

I ordered two bolts of quilt batting. One came as ordered, the second was not what I ordered, 25% less yardage and higher in price. Contacted customer service through email because there is no phone number listed anywhere. Had to send picture, did so. I asked the person to issue a pickup for the item since it was 1-their mistake and 2-a large heavy item. Fed Ex picked up the batting early the next morning. I was informed in an email that it can take up to two weeks to receive a refund. It’s been a few days past “two weeks” with no refund, so I emailed them again. Now the window for the refund is 14-21 days. This is ridiculous. They issued the pickup and have had the product for two weeks. If there is no refund within the next week, I will be filing a dispute with PayPal.

I’d like to send a big kudos to Franscois at the Colorado Blvd. store in Denver, Co. He was very proactive from the moment I entered the fabric section offering his assistance politely without being too aggressive. Then at the time I encountered an issue with a previous overcharge on a purchase for which I provided a receipt, he remedied the problem satisfactorily and fairly. I asked his advise on coordinating two fabric choices for which he expertly gave his opinion. I agreed. I find his professionalism and management skills to be more than qualified for JoAnn’s. Thank you to have such good and capable people!

I should have checked Trust Pilot before placing an order. This company is not to be recommended at all. I placed an order for two items which I assumed would be shipped together, but no. One item arrived okay, and the other item, which stated it was shipped, stayed in a permanent state of awaiting dispatch - for a month. Several emails later, and finally a response, they have confirmed they will refund me, which is okay. But I have just check their website and the item is still in stock - but at a higher price - I assume they cancelled and refunded because they did not want to honour my order at its original price. Disgraceful!

Disappointed! Couldn't use my app to place an order to be picked up at the store. Kept getting message that there was a problem with my billing address. Tried several times. Contacted customer service, deleted my app, reinstalled, created a new account and still getting error message. Can't use online coupons. Tried ordering thru website and getting same error messages.

OMG! Several items were canceled from an online order but were in stock. Called and customer service created new order however system down. She was to call me back - never did. So I called another day. Went thru process again. Was put on hold but he never came back. Third call now. Went thru it all again. System still down and I'm sitting here waiting for a call back....again. Absolutely pitiful.

Silverdale, wa joann's the cashier named Janet you could die of old age waiting for her to finish ringing you up. It's terrible. She rang up my entire order and then realized she wasn't even logged in and had to do it all over and I'm telling you this molasses woman made it very hard to stay kind to her. She moved like a sloth cossing the road. I wouldnt have her helping people especially in prime time of the day because there was a long line after she took a year to ring me up. She really takes advantage 9f being paid by the hour. You should make some changes get your moneys worth from an another employee. She's a dud.

Horrible service! They don’t say hi when you’re the only waiting to checkout. I had to say…can you help me? Even then the cashier didn’t say anything. My toddler said..why is that lady not talking to you when you’re talking to her mom? I asked for help to get an item that is locked up. The assistant manager Allie at the Hurst location told me to go take a picture of the item so that she can have the code. I told her that there is not a bar code over there. She well, the we don’t have it. I told her that online it says that they have 3 oliso irons in stock. She said I need the item number. Can you look it up online. I asked her…can you not look it up with your computer? She refused to look it up and told me with an attitude…can you look it up?! You would think that I was asking for a favor when she is getting pay to help. Well. I am not going to pay them for a $250 iron for them to treat me with no respect.