Jo-Ann Stores
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Online shopping is horrible
Online shopping is horrible. They charge your card the full amount as pending, then send things out piecemeal, charging for each item as they ship. If you order multiple items, it may come one or two at a time for several weeks. Meanwhile, your credit card still shows the amount of the full order in addition to the actual charges. The emails are worthless, they will notifiy you something you ordered has been cancelled, yet if you look at JoAnn.com for your order, it will show the item as shipped or waiting to be shipped. The text messages show shipping updates but is not linked to the order so you can't see what's arriving. If you click on it, it takes you to the online page that shows everything you ordered has been shipped- which is patently untrue. I tried to email customer service with a question - twice- and a week later I got an email asking if I was happy with the customer service response. Which I never got at all. Long story short- order only if you have a lot of time & patience and are happy with things arriving 1or2 at a time for weeks. Don't order on line if you're in a hurry, want everything to come all at the same time, or have limited balance on your credit card.