Jo-Ann Stores
View company profile →
Can't wait until they go under!
Customer service is a joke. Just go to Michael's instead. I've been trying to order online and my orders are constantly canceled. I have been trying to get a real person to help and 4 hours later, nothing. Customer service can't do anything (although they did speak with me for a while) and refunds (the department that supposedly is holding up my orders) flat out told me they won't help me. Don't waste your time or money. Michaels is way better, and cheaper. This store is stuck is 1900 and won't even let you speak to a real person to get an issue resolved. Absolutely the worst experience I've had with a retail store in a long time!