Jo-Ann Stores
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Customer service for online ordering is amazing impossible
Customer service for online ordering is miserable. my order was declined due to verification. I assume this is credit card verification. I called the customer service number and Nancy replied and she said I needed to call verification at 330-463-8423. I called them three times over two days. no call back. Only a recorded message. then I called Nancy back again and she said that was not her department. They on day 3 they send me a customer satisfaction survey asking how was the service. I replied with one start. Then I tried to call investor relations but then got into the computer phone switch board. I decided to look online and saw many other people have problems when ordering online. wow, how can they stay in business.