Japan Crate

3.921 out of 5 stars
3.9
Great1,000 reviews

TrustScore

3.9
3.921 out of 5 stars
Great
5 out of 5 stars
614
4 out of 5 stars
108
3 out of 5 stars
51
2 out of 5 stars
39
1 out of 5 stars
188
1,000 reviews in total

Review summary

Japan Crate has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Their customer support is Madness 🔥

Their customer support is Madness 🔥 , never received a reply faster then 20 hours . And yet they took a minute to answe...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

⭐️⭐️⭐️⭐️⭐️ A Fun and Delicious Surprise!

Japan Crate is an absolute treat! Every box is packed with a fun mix of authentic Japanese snacks, candies, and drinks t...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Big Improvement Since Bokksu Acquisition - But I'd Only Conditionally Recommend

**I've included my previous update for full context. Not enough space for original post.** The last few months, the...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Terrible Box Design

I ordered the most expensive box available and they sent it in the most brightly packaged and labeled box imaginable. If...Read more

0
0
🔥 High engagement

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SAM_ Vit
SAM_ Vit
1 reviews
over 2 years ago
5 out of 5 stars

Best service to get local products from Japan

My and friends were finding a store to shop the local snacks from Japan. We know that some snacks are only exclusively available in convenience stores (family mart, seven eleven, etc) which was hard for us to get them. It was happened a year ago, which I couldn’t remember the exact date. But we decided to give it a try and the service was great. A 100% trustworthy. However, the snacks and products on their Instagram account are sick. They are really good at picking stuffs to make us want it more. Thank you and keep your hard work. I’m waiting to see more reviews from your store.

Helpful?
Anna Daglish
Anna Daglish
1 reviews
over 2 years ago
5 out of 5 stars

Brilliant..

Brilliant..

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Larissa
Larissa
1 reviews
over 2 years ago
5 out of 5 stars

Exploring the world of Japanese sweets

Firstly, I love their website, it's one of the cutest websites I've seen! The assortment of snacks is fantastic, with a mix of sweet and savory treats that are all so unique to me. I love getting the chance to try all of these different sweets and Kit Kats which I wouldn't even have known of if not for Japan Crate!

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Jess C
Jess C
1 reviews
over 2 years ago
2 out of 5 stars

My husband prepaid 6 months of the…

My husband prepaid 6 months of the snack boxes as a gift for our anniversary. After receiving all 6 boxes, I can say that these are NOT worth it. Some snacks were already expired or expiring in just 2-3 months. They do offer a variety but if you like savoury more than sweet snacks, you’ll be disappointed.

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over 2 years ago
4 out of 5 stars

Better than Tokyo Treat

Customer service is far better than Tokyo Treat. but the packages are a bit expensive.

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Sarah
Sarah
1 reviews
over 2 years ago
4 out of 5 stars

A monthly snacking adventure

Part of the reason I started this snack box is to try different snacks. However, there are a few snacks that I have received the same brand and flavor. For example, the Fettucine grape gummy snack. I like that snack, but have tried it. It would be nice to see it in other flavors. I enjoyed the themed boxes, like Persona 5 and Halloween. The pamphlet describing the snacks turned into a fun snacking adventure. I appreciate the balance of savory and sweet snacks.

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Joyce hughes
Joyce hughes
1 reviews
over 2 years ago
5 out of 5 stars

I love getting to try many different…

I love getting to try many different snacks drinks candy I would tell everyone to go out and try it I believe it is worth it

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over 2 years ago
4 out of 5 stars

Needs more chocolate

I enjoy the boxes, but there’s a lot of stuff that I don’t think anyone would enjoy outside of Japan. Like Sardine chips? No thank you. Of course I try them, but it feels like such a waste because after the first taste, I’m done. We know these snacks aren’t expensive in Japan, so give us some good stuff. It has to be worth the money. And I have a year subscription so don’t let me down!

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J Shot
J Shot
1 reviews
over 2 years ago
5 out of 5 stars

100% recommend!

The customer service was really nice when I had some questions. Also everything in the box is amazing! I recommend Japan Crate if you want a fun crate every month!

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over 2 years ago
4 out of 5 stars

Could be slightly cheaper for the year…

Could be slightly cheaper for the year sub.

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over 2 years ago
5 out of 5 stars

I absolutely love having a Japan come…

I absolutely love having a Japan come to my house every month and the snacks are always super yummy. I might not like some because of personal taste but I never would have known if i didn't buy Japan crate

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over 2 years ago
5 out of 5 stars

Easy to navigate

Easy to navigate

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The Letter W
The Letter W
1 reviews
over 2 years ago
5 out of 5 stars

Great service!

Any time I've had to reach out to customer service, they've always been quick to respond and help resolve the issue in any way they can. They're also quick to send out emails if there's any delays which is also nice.

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mokoko
mokoko
1 reviews
over 2 years ago
5 out of 5 stars

i love the japan crates it is really…

i love the japan crates it is really amazing especially if you buy them with friends

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Allissa
Allissa
1 reviews
over 2 years ago
5 out of 5 stars

Excellent Experience

They provide a great selection of items to try and an amazing experience. I also enjoy the beautiful pamphlet that is included and provides information on the items that are received.

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Jorge Chavira
Jorge Chavira
1 reviews
over 2 years ago
3 out of 5 stars

Repeats ?

I think there are cute things that I’ve been started using daily but there are some months we’re I’ve gotten repeat things from previous boxes so it feel a little underwhelming when I get the same thing in a diff color 😭

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over 2 years ago
4 out of 5 stars

I would have given 5 stars

I would have given 5 stars, however our last box barely had anything in it. It was very disappointing. I hope it was a fluke, because if it happens again I may cancel. Other than that the boxes are awesome my son and I look forward to them every month!

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Mel b
Mel b
1 reviews
over 2 years ago
5 out of 5 stars

Always an exciting new box!!

Amazing!! Every month a new design it’s so exciting and you get to try a new drink every month. So happy with this service you can pause or skip each month if you want to. Great customer service always friendly and helpful. Loved the themes every months it’s so cute in February I received a valentine theme japan crate box it keeps getting better and better. Anyone wants to try a subscription box definitely need to try this.

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over 2 years ago
4 out of 5 stars

This thing is great I love the candy…

This thing is great I love the candy and I can’t wait to try the ramen!

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Kenzie
Kenzie
1 reviews
over 2 years ago
5 out of 5 stars

Definitely recommend

I bought my first box from hot topic, and I loved it so much! It’s so nice trying the different types of snacks. I love that I was able to find this specific shop because it’s definitely worth buying from!

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