Japan Crate

3.921 out of 5 stars
3.9
Great1,000 reviews

TrustScore

3.9
3.921 out of 5 stars
Great
5 out of 5 stars
614
4 out of 5 stars
108
3 out of 5 stars
51
2 out of 5 stars
39
1 out of 5 stars
188
1,000 reviews in total

Review summary

Japan Crate has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Their customer support is Madness 🔥

Their customer support is Madness 🔥 , never received a reply faster then 20 hours . And yet they took a minute to answe...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

⭐️⭐️⭐️⭐️⭐️ A Fun and Delicious Surprise!

Japan Crate is an absolute treat! Every box is packed with a fun mix of authentic Japanese snacks, candies, and drinks t...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Big Improvement Since Bokksu Acquisition - But I'd Only Conditionally Recommend

**I've included my previous update for full context. Not enough space for original post.** The last few months, the...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Terrible Box Design

I ordered the most expensive box available and they sent it in the most brightly packaged and labeled box imaginable. If...Read more

0
0
🔥 High engagement

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DarcyL
DarcyL
1 reviews
over 2 years ago
5 out of 5 stars

Japan Crate is always awesome

Japan Crate is always awesome. I've received a few boxes and its always got interesting and fun things inside. It's impossible to not have fun ordering these boxes.

Helpful?
Dylan Green
Dylan Green
1 reviews
over 2 years ago
5 out of 5 stars

Very quick and easy to use

Very quick and easy to use! Can't wait for my crate to come in

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over 2 years ago
5 out of 5 stars

I love these crates!

I love trying new stuff from Japan! No matter if it's food or toys or something, I am curious. So far this year, your service is doing great. I can't wait to see what's next!

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over 2 years ago
5 out of 5 stars

I love everything Japanese <3

I love everything Japanese <3

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over 2 years ago
5 out of 5 stars

Your customer service team is 10

Your customer service team is so amazing,plus the care you out into making sure all items get to me in a timely manner shows care beyond means. I truly will be a customer for years to come.

Helpful?
Sam
Sam
1 reviews
over 2 years ago
5 out of 5 stars

Fast delivery and great product

Fast delivery and great product! Good promotions and cool designs on the boxes.

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JoMo
JoMo
1 reviews
over 2 years ago
1 out of 5 stars

Take money but don’t deliver

Took my money 20 days ago but cannot fulfill order, nothing but excuses and delays from customer service (they are polite and responsive though). Refused to refund me. Not impressed, will have to approach credit card company to claw back the money.

Helpful?
Braden S.
Braden S.
1 reviews
over 2 years ago
5 out of 5 stars

Amazing Product & Variety

Every crate I have gotten from this company has been wonderful. Lots of familiar items sometimes, but also plenty of new and unique ones I never would have been able to/thought to try before. Always a pleasure ordering new crates

Helpful?
Marc Velarde
Marc Velarde
1 reviews
over 2 years ago
5 out of 5 stars

Japan Crate has always been a wonderful…

Japan Crate has always been a wonderful service. The boxes always have a variety of snacks and are incredibly customized. I love the fact that there is a monthly theme making them unique each month. Their customer support is wonderful and their price point is very affordable when it comes to import goods such as japanese treats.

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Samantha
Samantha
1 reviews
over 2 years ago
4 out of 5 stars

The options are wonderful

The options are wonderful. I’d hoped to be able to utilize two discount codes on my purchase but am limited to one.

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Carmen S
Carmen S
1 reviews
over 2 years ago
5 out of 5 stars

Team member was very courteous in…

Team member was very courteous in assisting my query. Very professional

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Cat
Cat
1 reviews
over 2 years ago
5 out of 5 stars

Good Subscription Box

Good Subscription Box. I bought this subscription a few years ago and there were shipping issues (1-2 months delay) so was hesitant to subscribe again. I subscribed again when I was offered a 50% off discount. Shipping was fast this time and the crate was very good.

Helpful?
over 2 years ago
5 out of 5 stars

Awesome products

Awesome products

Helpful?
Flame
Flame
1 reviews
over 2 years ago
5 out of 5 stars

Payment issue resolved via email w/ a team member (Japan Crate)

A team member helped me sort out a payment issue. There was clear communication in every email, which is super important when sorting out issues, and they did a marvellous job! The team member also sounded very patient with all the questions and responses I gave and they were always professional too. Thank you so much for all the effort! - K

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over 2 years ago
4 out of 5 stars

My son loves these

My son loves these! He once wanted to move to Japan to finish school... still loves learning new things about everything japanese

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over 2 years ago
5 out of 5 stars

It was great.

It was great.

Helpful?
Timothy Adams
Timothy Adams
1 reviews
over 2 years ago
4 out of 5 stars

Very good product but lots of repeated…

Very good product but lots of repeated items

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Annastasia
Annastasia
1 reviews
over 2 years ago
4 out of 5 stars

KitKats!

I love the KitKat in every box! It’s so much fun getting to see the new treats each month and getting to share them. Sometimes it takes longer than expected to get here but it’s international shipping so it’s expected.

Helpful?
Keith Wright
Keith Wright
1 reviews
over 2 years ago
5 out of 5 stars

Love these Japan Crates!!!

Love these Japan Crates!!!! Keep up the amazing work!!!

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Leona Eubank
Leona Eubank
1 reviews
over 2 years ago
5 out of 5 stars

Easy Process

I love Japan Crate! They have unique snack and experiences!

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