Japan Crate

3.921 out of 5 stars
3.9
Great1,000 reviews

TrustScore

3.9
3.921 out of 5 stars
Great
5 out of 5 stars
614
4 out of 5 stars
108
3 out of 5 stars
51
2 out of 5 stars
39
1 out of 5 stars
188
1,000 reviews in total

Review summary

Japan Crate has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Their customer support is Madness 🔥

Their customer support is Madness 🔥 , never received a reply faster then 20 hours . And yet they took a minute to answe...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

⭐️⭐️⭐️⭐️⭐️ A Fun and Delicious Surprise!

Japan Crate is an absolute treat! Every box is packed with a fun mix of authentic Japanese snacks, candies, and drinks t...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Big Improvement Since Bokksu Acquisition - But I'd Only Conditionally Recommend

**I've included my previous update for full context. Not enough space for original post.** The last few months, the...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Terrible Box Design

I ordered the most expensive box available and they sent it in the most brightly packaged and labeled box imaginable. If...Read more

0
0
🔥 High engagement

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Justine Kim
Justine Kim
1 reviews
almost 5 years ago
5 out of 5 stars

I've never tried Japan Crate but…

I've never tried Japan Crate but soonest i will 🤧

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Jessy
Jessy
1 reviews
almost 5 years ago
5 out of 5 stars

I love all the goodies

I love all the goodies! Haven’t received a box I didn’t like, great variety. I look forward to my crates every month

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Mista Guido
Mista Guido
1 reviews
almost 5 years ago
5 out of 5 stars

I love Japan Crate

I love Japan Crate! It’s so nice to be able to experience Japanese candy in my country :) I can’t find any of these candy here

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Shar
Shar
1 reviews
almost 5 years ago
5 out of 5 stars

Love Japan Crate

I am so excited when I found out about Japan Crate. I've never been to Japan before and glad that I could experience Japan snacks through them. The shipping was fast too. Their customer service is excellent. They replied so quickly. Thank you so much for creating Japan Crate.

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almost 5 years ago
5 out of 5 stars

The sweetest sweets

I love Japan Crate because they have the best sweets ever!!

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Julia
Julia
1 reviews
almost 5 years ago
4 out of 5 stars

Loved the snacks and design on the box

Loved the snacks and design on the box. Includes a full drink too! Which there were more savoury things though. 💕

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almost 5 years ago
5 out of 5 stars

The last time I ordered a crate it was…

The last time I ordered a crate it was filled with lots of treats that tasted very great!

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about 5 years ago
3 out of 5 stars

I wanted to give more stars

I wanted to give more stars, but I ordered mine on the 29th of October and it still hasn‘t arrived yet. I live in the EU, but surely it can‘t take that long right?

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Bax L
Bax L
1 reviews
about 5 years ago
5 out of 5 stars

Unique cultural snacks

Great place to experience Japanese snacks all in one place that would be a real hassle or nearly impossible to get anywhere else.

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Shu
Shu
1 reviews
about 5 years ago
5 out of 5 stars

I just love all the selections…

I just love all the selections 🥰🥰🥰💜💜

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customer
customer
1 reviews
about 5 years ago
5 out of 5 stars

Japan Crate is wonderful!

Japan Crate is absolutely wonderful in every aspect possible!

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Rosy lopez
Rosy lopez
1 reviews
about 5 years ago
5 out of 5 stars

Subscribing to JapanCrate is the best…

Subscribing to JapanCrate is the best thing i ever did. Every month im excited and never disappointed. Every candie, chips or drinks has met my expectations. Thank you Japan crate for delivering a piece of japan every month to my door.

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zzz
zzz
1 reviews
about 5 years ago
5 out of 5 stars

Its good!!

Its good!! i love the products

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Owen Sainz
Owen Sainz
1 reviews
about 5 years ago
5 out of 5 stars

opinión de futuro comprador

aún no compro pero puede que si lo haga, parece que tienen un buen servicio de envió y de productos :)

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Anthony Tyler
Anthony Tyler
1 reviews
about 5 years ago
5 out of 5 stars

Sometimes quirky, often great

I've seen a variety of great products offered by Japan crate and look forward to seeing what products come each month. I'd recommend it for anyone wanting to try the unique and often quirky treats japan has to offer.

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Preston Li
Preston Li
1 reviews
about 5 years ago
5 out of 5 stars

Great gift to give or get

The crate comes with a lot of neat candies and things that I would not of tried, and I found a new candy that I ordered in bulk from this service.

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Rafi
Rafi
1 reviews
about 5 years ago
3 out of 5 stars

Overpriced

The boxes are cute, nicely arranged and have decent snacks, but it is not worth the price.

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Dale
Dale
1 reviews
about 5 years ago
5 out of 5 stars

Japan Crate

awesome crate been getting it for months now and always look forward to it :)

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Gabi Masami
Gabi Masami
1 reviews
about 5 years ago
1 out of 5 stars

Doki Doki No-Show

Two out of three boxes have failed to show up, and within days it'll be the same for the third. Complete waste of money, and customer service is atrocious- expect copy-paste or hostile replies, if they reply at all, and they give no refunds under any circumstance. Even if that circumstance is never receiving the items you paid for. From looking at posts online, the items that are showing up are cheap yen-coin junk and the boxes contain very few products. My other kawaii subscription box has shown up within estimated times despite coming from the same place, so I'm honestly not believing the "COVID delays" excuse- especially when their Instagram influencers seem to have no problem routinely receiving their boxes. The quality of the box and the service seems to have deteriorated over the past year or so.

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about 5 years ago
1 out of 5 stars

Didn't get the item advertised and was charged for more than I wanted.

I signed up to buy a single months crate because I wanted a specific item that was advertised in it. I purchased a single month, then afterwards checked high and low to male sure I was not signed up for any type of autobilling or subscription, as I only wanted a single months box. When the box arrived it did not even have the item I saw advertised and instead I got a note saying they ran out and replaced it with some random other thing. The entire reason I ordered the box was for the item I didn't receive and would have liked to have been informed. I figured it was $45 wasted but at least I got a few cute things. Until this month when I was charged for a second box with no warning! I never signed up for multiple months and made sure to check the website after the first box shipped to make sure I wasn't. To cancel this subscription I never wanted I had to search the website to find where they hid the cancelation button. Japan box, maybe make your box better so you don't have to scam people into paying you for another. I have sent an email to support but received an email saying it can take over a week to receive a reply. I will amend my review if I manage to receive a refund.

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