Review summary

Jacksons Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

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S
Regular communication and updates.

Regular communication and updates.

Getting the Job done

We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase—from design and planning to execution. As with many construction projects, we encountered unforeseen challenges, budget recalibrations, and tough decisions. What set Ana apart was her transparency and steady communication. She kept us informed at every step, even when the updates weren’t always easy to hear. Thanks to her tenacity and responsiveness, the project was completed to a high standard. We’re truly delighted with the transformation and the aesthetic outcome. The journey wasn’t without its bumps, but the result speaks for itself.

JO
Great experience - thanks Enrico

Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someone I can trust looking after my flat for me

Very positive experience

Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.

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All reviews

269 total • Write a review

Showing 61 - 70 of 265 reviews
MM
5 out of 5 stars

Kimberley Rockcliffe of Jacksons

Kimberley Rockcliffe of Jacksons, has been an excellent agent over the past 12 months and more. Her advice has been invaluable over the range of house care issues I've been able to seek advice from.her about. She is always proactive, consistently producing fantastic results, which are keenly felt and appreciated. She ensures that all her work is carried out in a timely fashion, and always to a high standard. This is all done with a professional and friendly manner: one of the best agents by far!

Date of experience: November 1, 2023

JR
5 out of 5 stars

Reliable service

Shernitta Hutchinson has been working tirelessly to ensure a consistently reliable and trustworthy service.

Date of experience: November 1, 2023

MB
5 out of 5 stars

My property has been managed by…

My property has been managed by Jacksons for the last 15 years and it has always been a positive and professional experience. Michael has managed my property over recent years and his support and professional approach has been excellent. Thank you

Date of experience: October 31, 2023

SA
5 out of 5 stars

Shine and team at the Balham Branch are…

Shine and team at the Balham Branch are responsive and professional in all interactions with me. They effectively stay across all aspects of my property management and keep me updated throughout, as well as tend to any of my requests in a can do attitude manner.

Date of experience: October 27, 2023

RN
5 out of 5 stars

Shernitta has been extremely helpful in…

Shernitta has been extremely helpful in organising the end of our tenant’s tenancy. She is quick to respond, flexible and goes above and beyond to make the process straightforward. Beyond this, she is both friendly and professional. She’s an asset to the team at Jackson’s.

Date of experience: October 27, 2023

MC
5 out of 5 stars

Jacksons Balham provides good service

I have been working with Jacksons Balham for over 10 years and the last few years, the service and efficiency have been greatly improved and I am very happy with it. Kimberley Rockcliffe looks after my flats for some years now and she is very caring, quick to response and professional. It seems nothing is too much trouble for her and I greatly appreciate her service.

Date of experience: October 24, 2023

R
5 out of 5 stars

Really happy with the service

Really happy with the service and support from Jackson’s. They are prompt, knowledgeable and helpful. Kimberley is my main contact and she is fabulous. They have been managing my flat rental for 5 years.

Date of experience: October 23, 2023

J
5 out of 5 stars

Excellent

Really happy with the service received from Shernitta who took care of all aspects of refurb between tenants. Totally professional, very high standards, really happy.

Date of experience: October 21, 2023

CC
5 out of 5 stars

We have lived in our property for over…2 years

We have lived in our property for over 2 years and with any issue- big or small- Shernitta has been absolutely fantastic. She has gone above and beyond to make sure things got sorted. She is a credit to Jacksons!

Date of experience: October 19, 2023

DM
5 out of 5 stars

an actually good estate agency

Can't quite believe I am giving an estate agency 5*, but after 2.5 years with Jacksons, I do think they have done very well. They have been fair to both me as a tenant and my landlord. They are attentive to problems and communicate clearly and openly throughout.

Date of experience: October 18, 2023

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