Regular communication and updates.
Regular communication and updates.
4.4
Great
269 reviews
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Review summary
Jacksons Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Getting the Job done
We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase—from design and planning to execution. As with many construction projects, we encountered unforeseen challenges, budget recalibrations, and tough decisions. What set Ana apart was her transparency and steady communication. She kept us informed at every step, even when the updates weren’t always easy to hear. Thanks to her tenacity and responsiveness, the project was completed to a high standard. We’re truly delighted with the transformation and the aesthetic outcome. The journey wasn’t without its bumps, but the result speaks for itself.
Great experience - thanks Enrico
Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someone I can trust looking after my flat for me
Very positive experience
Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.
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Website
jacksonsestateagents.com
All reviews
269 total • Write a review
Showing 51 - 60 of 265 reviews
MR
Peace of mind
As a landlord its always good to know that your tenants are enjoying a good experience in your property and that any issues they have are dealt with quickly and efficiently. I have been very pleased that Chayanne Williams has recently resolved the longstanding problem involving bedroom cupboard doors. I have been kept well informed throughout and I am pleased with the end result.
Date of experience: December 8, 2023
BP
Shakira Brown
This review is specific to Shakira Brown who has been an absolutely fantastic property manager. Her attention to detail, consideration of competing requirements/costs, and diplomacy is very much appreciated. It is clear that she is an asset to the Jackson’s team and this should be recognised.
Date of experience: November 23, 2023
d
denise
US
well what can i say.
well what can i say.. only that Kimberley Rockliffe has been my guardian angel!!!! Always extremely professional and very helpful with all my questions (which have been numerous). I hope I'll be dealing with her for many years to come!
Date of experience: November 22, 2023
S
Stuart
US
Property Management
I have been leasing my property to tenants through Jacksons and the service I have received from the team, particularly Jamie and Shernitta has been excellent. They have made the process easy managing contracting, statutory requirements and ongoing property management efficiently. I have found them to be helpful and very quick in responding to any queries I have, from my experience, very positive!
Date of experience: November 22, 2023
E
Shine Pink
Shine Pink, the Senior Property Manager in Balham, is always incredibly quick to respond and deal with any issues within my apartment. She's been my correspondent for just over a year now and always gets the job done professionally and swiftly. Grateful for all her help!
Date of experience: November 11, 2023
NT
Great property management
Having been a landlord for more than 20 years I didn't expect Jacksons to be any better than any other agency I'd used. I have been consistently impressed by the professionalism show the property management team. Kimberly, head of property management provides a personal, attentive service. Great communication gives me confidence that all issues will be deal with promptly. Recent boiler repair speedily organised by the team.
Date of experience: November 10, 2023
HH
Impressed with Chayanne
Impressed with Chayanne, our property manager! Her clear communication streamlined the process. The recent inspection report highlighted the property's good condition and well-maintained common areas. Chayanne's attention to detail, including noting the tenant's pet cat, demonstrates her commitment. I have full confidence in her ability. Great job!
Date of experience: November 6, 2023
M
MKT
US
Shine of Jacksons
Shine of Jacksons, has been an excellent agent over the past 12 months and more. Her advice has been invaluable over the range of house care issues I've been able to seek advice. She is always proactive in her approach which are keenly appreciated. She ensures that all her work is carried out in a timely fashion, and always to a high standard. This is all done with a professional and friendly manner: one of the best agents by far!
Date of experience: November 3, 2023
TS
Jade Buckley of Jacksons Estate Agents
We have been using Jacksons Estate Agents for the management of our flat in London, and we couldn't be happier with the service they provide. From the very beginning, their agent, Jade Buckley, has been nothing short of exceptional. She is professional, efficient, and incredibly attentive to our needs as property owners. Jade has consistently gone above and beyond to ensure that our flat is well-maintained and that any issues are addressed promptly. She is always available to answer our questions and provide us with updates, making us feel valued and well-informed. Her proactive approach and attention to detail have made the management of our property a seamless and stress-free experience. The communication from Jade and the rest of the team at Jacksons has been excellent. We are always kept in the loop and feel confident that our property is in good hands. They have truly set a high standard for property management, and we are grateful to have them managing our flat. We would highly recommend Jade Buckley and Jacksons Estate Agents to anyone in need of property management services in London. Their commitment to providing outstanding service is evident in everything they do, and we feel fortunate to have them on our side. Thank you, Jade and the Jacksons team, for your exceptional service and dedication!
Date of experience: November 1, 2023
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