Regular communication and updates.
Regular communication and updates.
4.4
Great
269 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Jacksons Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Getting the Job done
We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase—from design and planning to execution. As with many construction projects, we encountered unforeseen challenges, budget recalibrations, and tough decisions. What set Ana apart was her transparency and steady communication. She kept us informed at every step, even when the updates weren’t always easy to hear. Thanks to her tenacity and responsiveness, the project was completed to a high standard. We’re truly delighted with the transformation and the aesthetic outcome. The journey wasn’t without its bumps, but the result speaks for itself.
Great experience - thanks Enrico
Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someone I can trust looking after my flat for me
Very positive experience
Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.
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Website
jacksonsestateagents.com
All reviews
269 total • Write a review
Showing 31 - 40 of 265 reviews
A
Everything that's wrong with the housing market
Where do I start? These guys are very unethical and I'm glad I'm not the seller of the house we saw They overvalue properties, this isn't just a shame for buyers and sellers alike but the market in general. It clogs the market up with properties that won't move and skews all valuations in the area. We saw a damp bashed up property which they claimed was in 'excellent' condition and didn't need decorating. It was significantly overvalued, the estate agent at the viewing claimed 'A window is the best extractor fan really!' when the old, damp mouldy bathroom did not have one. There was also damp in the corner of the bedroom likely from a leaking roof. I'd just like to add here that this property was on the market for over half a million, absolute madness. We saw properties nearby in much better condition for £450-480k To fix the property, as it had potential, we suggested it was worth much less but they lied straight to our face and said the property hadn't been on the market long. (It had been on the market since May and reduced twice by this agent!) It's an estate agents responsibility to give honest and fair evaluations for the greater good of the market - and these people aren't about it. I felt sorry for the owners who had an offer down for another property and could not sell their home. I also feel sorry for the other people in the chain who will have their home move delayed. It sounds like Jackson Noon make their money from contract fees for advertising properties and are less invested in sale. Truly appalling, buyers & sellers avoid! The Personal Agent Epsom are really really great and we will only use reliable agents going forward as these bad experiences really take it out of you. We both went home just exhausted and needing to put our house hunt on hold.
Date of experience: October 29, 2024
EP
Issue Management
We’ve lived in a Jackson’s managed property for 2 and a half years now and any time we’ve had an issue Shakira has been my go to person. She is pro active, efficient and always willing to get to the bottom of the issue. Would be lost without her!
Date of experience: October 2, 2024
JS
Five Star Shakira!
Shakira provided excellent service from start to finish during our dealings with her. She maintained regular communication and promptly addressed all our needs. It's invaluable to have someone like her who serves as an effective link between landlord and tenant. Highly recommended.
Date of experience: September 12, 2024
L
L.
US
Lots of talk, no real action or results.
I honestly don’t know where to start with this lot after wasting 4 months on the market with these amateurs and lost opportunities for properties. I instructed Jacksons to sell my property and from the get go they used every stereotypical real estate agent tactic to get my instruction, threw in lots of buzz words/phrases, but got no results. They over valued my property claiming “record breaking sales” then offered long contract terms, fairly high fees and a “massive database”, weekly updates, etc I was pretty skeptical about their valuation, but I managed to negotiate them down on the contract length and fees without much argument, but that’s probably where I should have spotted the trap. After the first week I had a viewing, but as I predicted the price set was far too high and the buyer went for another property. After that we had barely any viewings and after I threatened to use my cooling off period to cancel the contract, they promised to “up the ante” on my property to prove their worth and "flood the property with viewings". Unfortunately all of those viewings were a waste of time because every single piece of feedback was “lower the price” OR “I’m looking for a garden”; I mean why are you bringing people who are looking for a feature I didn’t have? What a waste of time and not only that, I had to chase them to get feedback despite the promises of weekly feedback. In retrospect, I felt that Jacksons’ agents were young, inexperience and handed a pretty tough situation by their business development people who focus on signing people up no matter what without any consideration for the impact on lives. It's just all about that commission and the classic tactic of “get them in with some wild valuation, sign them up and haggle down the price since they're stuck with us”. After handing in my notice I went to a different agent and my property sold in 2 weeks, and now I’m happy in my new home. The difference was the new agent didn’t bs me, offered realistic and useful advice, brought in real buyers and actually had a team of experienced agents who got things done. Interestingly, Jacksons sent me an unsolicited marketing email saying “more record prices being achieved near you!”. The cheek of them sending an email to me after all this, and I didn’t even opt in for marketing emails nor does it have an unsubscribe link, which goes to show the type of agents they have. To close, AVOID Jacksons and don't fall for their tricks. You'll save yourself alot of time and stress.
Date of experience: August 24, 2024
JH
Jack He
US
Rude agent
The agent acts nice at the start, but then 'force' you to make a higher offer on the property, because 'the owner would want to sell it to me if I match other bid', meanwhile he told me more people will visit the property today. Calling me non-stop even when I told him again and again that is my final offer. He could not control his temper at the end when i refused to make a higher offer.
Date of experience: August 19, 2024
R
Rebecca
US
I used Jacksons as a tenant for a…
I used Jacksons as a tenant for a couple of years and had a really good experience with them. They were one of the best estate agents I've had in a long while! When we had any issues, they were usually pretty prompt at replying, and we almost always knew who our key contact was. I didn't quite give 5 stars as there was an ongoing issue with a pest infestation during our tenancy (a problem throughout the building). It was unclear who was at fault but there were long delays in communication and some things were not followed up. We left after 2 years and it was never resolved. But by and large they were professional, friendly, helpful and quick at responding. As many of us will know this makes a huge difference to your life as a tenant but is not guaranteed, so we really appreciated it!
Date of experience: July 29, 2024
SM
The Kings of Gazumping
The Kings of Gazumping Do not buy from these estate agents. My partner and I put in an offer on a property on a Friday morning, meeting the asking price. Even the estate agent indicated that our offer would be accepted. However, Jacksons did not immediately present our offer to the vendor/seller. Despite making several calls to check on the status, we were consistently given evasive responses. Over the weekend, they showcased the property to numerous other potential buyers instead of submitting our offer. We have calls and emails confirming this delay. Finally, our offer was accepted on Monday. Then, on Tuesday JACKSONS ESTATE called to inform us that other viewers had visited the property over the weekend and someone had made a slightly higher offer. He asked for our next best offer, clearly attempting to incite a bidding war. Rather than engaging in this unscrupulous behavior, we decided not to proceed with them and withdrew our interest in the property. We refuse to work with such disgraceful and greedy estate agents. - UPDATE - They emailed to apologise and state that one person was let go from their team, for similar behaviour. yet in my opinion it was their WHOLE TEAM who was in on this. They knew what they were doing. After writing us, they have now disputed to trust piliot that I had named and shamed the person responsible. Evidently either they haven't let that person go or they are still refusing to accountability! DO NOT BUY FROM THIS FIRM. This is a SELLERS Agency, not a BUYERS AGENCY.
Date of experience: July 29, 2024
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