Regular communication and updates.
Regular communication and updates.
4.4
Great
269 reviews
5-star
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Review summary
Jacksons Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Getting the Job done
We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase—from design and planning to execution. As with many construction projects, we encountered unforeseen challenges, budget recalibrations, and tough decisions. What set Ana apart was her transparency and steady communication. She kept us informed at every step, even when the updates weren’t always easy to hear. Thanks to her tenacity and responsiveness, the project was completed to a high standard. We’re truly delighted with the transformation and the aesthetic outcome. The journey wasn’t without its bumps, but the result speaks for itself.
Great experience - thanks Enrico
Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someone I can trust looking after my flat for me
Very positive experience
Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.
Company details
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Website
jacksonsestateagents.com
All reviews
269 total • Write a review
Showing 241 - 250 of 265 reviews
av
Best service!
My partner and I are really impressed for the level of service our state agent Ms Jessica Steer has provide to us so far. Worth to mention that she was not our main estate agent at the beginning of our tenancy but as soon as she took over things have been flawless. I really hope this humble review can help her to progress because Jackson’s has a real gem in their hands. Simply, thank you.
Date of experience: June 4, 2019
a
Good service
Good service, the property manager Kerry Dunmall is very proactive and always update us by phone or mail and always support and try to sort out issues we are facing. Happy to use Jackson services
Date of experience: June 3, 2019
JS
The five star review is for Kerry
The five star review is for Kerry. Very attentive and keeps us well informed as to progress with resolution of a damage claim and repairs with our tenant, and dealing with the quotes. Keep up the good work (hopefully the remedial works will be sorted swiftly!) Best James & Jennie Saunders, 67 Thornbury, SW2 (Landlord)
Date of experience: May 31, 2019
PD
property management
Letting bit can be occasionally questionable but property management is excellent. Kerry Dunmall is always happy and cheerful but more importantly highly effective in getting things done and checks to see if they have been completed. Only fear is she is so good one of the other agencies will poach her, because if I was them I would.
Date of experience: May 30, 2019
TF
Jacksons - Excellent Property Management
As a landlord you rely on your your agent to manage your property and provide a high level of service for you and your tenants. This is the experience we have with James Brignell and Kerry Dunmall from the Balham branch of Jacksons. They are pro-active and deliver excellent service.
Date of experience: May 30, 2019
AD
Kerry Dunmall
Kerry Dunmall , has been brilliant property manager , whom is accessible , efficient and effective in responses and actions taken to sort any problems . Very good communicator , and very happy with the service received through Kerry has been very supportive.
Date of experience: May 29, 2019
MS
A good property manager makes such a difference
After moving into our property in August, we raised a number of issues, but became frustrated after hearing very little back. This all changed when Jamie Nash took over as our property manager. He has been incredibly proactive and helped resolve issues in a very short timeframe. Jamie has enabled us to have a strong communication channel with our landlord. We are now reassured that if any maintenance issues do occur, that they will be acted on immediately in an effective manner.
Date of experience: May 23, 2019
HB
Kerry has been excellent every time we…
Kerry has been excellent every time we needed to get in touch - she's been super responsive and got things done. She is a real asset to the team at Jacksons - thanks Kerry!
Date of experience: May 22, 2019
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