Ingrams Water & Air
View company profile →
Customer Service 0 - Shipping 5
An inability to get a part# from the service people here and at MrCool have led to a beyond disappointing customer service experience. Part #'s make things easier to look up and verify what is needed, and it was on the order taker's computer, she told me that but not the #. And it is on the receipt and the shipping papers. It's NOT TOP SECERETI It took almost three full days to get anyone to either email or call me back, but that doesn't compare to the three months that i have been waiting on MrCool to respond. We did get the part finely, and it only took three days shipping, amazing! Shipping is the Only reason i gave them the second star! I see this as less than acceptable customer service, but i understand this is what Corp. América has come to. DO NOT buy MrCool or deal with Ingrams if at all possible. If you must, pack a few days worth of food and cloths for the journey into CUSTOMER SEERVICE HELL!