Ingrams Water & Air

4.563 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.563 out of 5 stars
Excellent
5 out of 5 stars
828
4 out of 5 stars
53
3 out of 5 stars
35
2 out of 5 stars
22
1 out of 5 stars
62
1,000 reviews in total

Review summary

Ingrams Water & Air is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Mr Cool compressor failures

I have had nothing but trouble with the Mr Cool mini split unit. Two compressors have gone out in 4 years. These are cov...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

SCAM COMPANY: Worst company ever do not buy a single…

Worst company ever do not buy a single item from them. I bought a $4k a/c system from them, I opened the box and it look...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

I would leave no stars if possible..my…

I would leave no stars if possible..my mom's furnace went out..bad time of year...can't get a hold of no one...ordered f...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Customer service at Ingram's sucks

You want me to be honest OK I bought a Mr cool 5 ton heatpump diy unit one year and 4 months later it stops running. So ...Read more

0
0
🔥 High engagement

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Donnie Brown
Donnie Brown
1 reviews
over 2 years ago
5 out of 5 stars

Quick service

Quick service! Correct product and fast easy process

Helpful?
over 2 years ago
1 out of 5 stars

Ingram's did not ship my order and hasn't refunded the purchase

Ingram's did not ship my order, but instead provided a tracking number for another customer's order. When the order did not arrive, I contacted Ingram's and they promised to contact the shipping company and have my order delivered ASAP. When that order was not found, Ingram's promised a refund. Its been 3 weeks since I placed the order, and Its been 11 days since a refund was promised and I have not received a refund.

Helpful?
over 2 years ago
5 out of 5 stars

Parts in-stock and priced great!

Had the part I needed for my Mr.Cool unit and gave me a great price, shipping was fast and professional. Would use them again in the future!

Helpful?
Anonymous
Anonymous
1 reviews
over 2 years ago
5 out of 5 stars

Great response time

Great response time, fantastic service and fast delivery.

Helpful?
over 2 years ago
5 out of 5 stars

the product showed up as promised and…

the product showed up as promised and on time. a great and easy experience.

Helpful?
over 2 years ago
5 out of 5 stars

Customer service

Customer service is great. Had to have a replacement part and getting it was easy and got it very quickly!

Helpful?
over 2 years ago
4 out of 5 stars

Mr cool mini split

Great price and great customer service

Helpful?
Jo Creyf
Jo Creyf
1 reviews
over 2 years ago
5 out of 5 stars

Great experience

This is the only place where I could easily order my custom list of parts. All other sellers were forcing me in to ordering pre assembled sets that don't really fit my needs. I had some questions and had a great experience with the customer service to get them answered. Shipping and delivery was great too. I'll definitely order here again!

Helpful?
Devin Nelson
Devin Nelson
1 reviews
over 2 years ago
5 out of 5 stars

Expeditious delivery of exactly what I…

Expeditious delivery of exactly what I ordered..thanks!

Helpful?
over 2 years ago
5 out of 5 stars

Lindsay was awesome

Lindsay was awesome. Very nice young lady and called me back every time I left message. Web site was easy to find what you wanted.

Helpful?
Peter Nguyen
Peter Nguyen
1 reviews
over 2 years ago
5 out of 5 stars

Very good service and helpful

Very good service and helpful I think we need over nights shipping it is better for our customers, most of our customers want to have is done right away

Helpful?
Steve Hansen
Steve Hansen
1 reviews
over 2 years ago
5 out of 5 stars

Great employee support and prompt shipping…

Great employee support and prompt shipping of the parts I needed for my Mr Cool minisplit!!

Helpful?
Brian Mull
Brian Mull
1 reviews
over 2 years ago
5 out of 5 stars

Very good service

Very good service. Always willing to resolve issues. Very happy to to business with them.

Helpful?
Jacob
Jacob
1 reviews
over 2 years ago
4 out of 5 stars

Shipping was fast and theOrder was…

Shipping was fast and theOrder was accurate. Air handler was damaged however didn’t notice it until I had it downstairs and unboxed. I still need to finish the unbox the condenser and line sets hopefully all goes well there and hopefully no damage internally once I attempt to turn it on. The shopping experience was good other than the damage.

Helpful?
Robert Bear
Robert Bear
1 reviews
over 2 years ago
5 out of 5 stars

From the initial call

From the initial call, Jason was excellent… Answered questions and sent the right part to me in a timely manner Price point was good too

Helpful?
Greg
Greg
1 reviews
over 2 years ago
5 out of 5 stars

Straight talk

Straight talk, good prices and fast shipment

Helpful?
Miller
Miller
1 reviews
over 2 years ago
5 out of 5 stars

Great support when there are problems

Very helpful and quick handling and equipment defect and setting for replacement.

Helpful?
TRAVIS SCOTT
TRAVIS SCOTT
1 reviews
over 2 years ago
5 out of 5 stars

Extremely polite and helpful sales and…

Extremely polite and helpful sales and customer service (tammy,lindsey) Both helped me tremendously and seemed happy to do it

Helpful?
over 2 years ago
4 out of 5 stars

Products came quickly

Products came quickly

Helpful?
Julie Hoppel
Julie Hoppel
1 reviews
over 2 years ago
5 out of 5 stars

Everyone was very helpful

Everyone was very helpful. Elizabeth was who we dealt mostly with and she was so helpful, knowledgeable and patient. This company was recommended to us by friends and they lived up to our Expectations.

Helpful?

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