Irwin Mitchell Reviews

Very professional and friendly. Informs me on updates which makes it stress free and knowing my case is being dealt with in which I have a strong faith in becoming successful. Thank you

Excellent efficient service from Sophie Pollicott

We started off with Nicola Hawkins handling our case and it was tortuous. Slow, unclear and numerous cases of having to write several times before getting a response or even acknowledgement. As soon as Rachel Kelly took over, everything changed and the matter proceeded swiftly with clear explanations and no need for any chasing at all.

Irwin Mitchell have been nothing but understanding, helpful, caring and professional in the manner with which they dealt with my case. My solicitor and her assistant kept me and my wife fully informed of developments relating to my case over the last 18 months or so. I am happy to say that my case has had a positive outcome and I feel that it is solely down to the professionalism of Irwin Mitchell Solicitors, and especially that of Helen Jones assisted by Jasmine Heaten, Thank you.

يزيد محمد سعيد عبدة

Wayne Lynn provided an excellent service, kept me informed at all times. Would recommend.

Avneet was excellent and really helped make the process as smooth and straightforward as possible. Thank you, Avneet.

From the minute I contacted Irwin and Mitchell with a case for my Daughter the service was excellent. Within a few days we were put in contact with Francesca who arranged a zoom call with myself and my Daughter. From then it was full steam ahead and within a matter of weeks we had a case manager, private photo, OT and all the necessary support we required. The whole team were so supportive throughout our journey, keeping us updated at every stage. I cannot thank Fran, Jennifer and Alicia enough for the past 4 years.

Most times writing a review from experience is what helps all parties involved to reflect, go forward and excel but this review is more than that, it is a statement of gratitude. Watching a terminally ill member of your family suffer is saddening, when you watch them lose a partner is heart shattering. When they lose their home and security the despair can really affect your ability to think straight and function. This happened to my elderly disabled mum and I was so drained and tired but the support from Michelle and her team became divine intervention for me. I honestly dont know what I would have done without their help. They worked solidly on behalf of mum and was rightfully successful in recieving part of the estate left by her late partner. The way our case was handled was very professional they knew we were under a lot of pressure and they were always very clear on giving us any instructions or tasks and information required with ample time and empathy. We was kept up to date with everything that was evolving. There was never any payments up front, untill further on in the process for documentation and mediators but there was negotiations as to up front or after settlement on certain aspects. It was all well explained but I still had to break down some things for myself and mum. Really trusted what they were doing and it was an experience I will never forget and forever be grateful for. I would highly recommend Michelle Chapman. ABSOLUTE DIAMOND SERVICE 💎 Thank you from the bottom of my heart Mum is "so glad you won for her" and I am too ❤️ K + S P.s readers, It took over 12 month to reach a settlement and the review asks for a date but Im just going to put today.

Fantastic service from Lucy Lenehan, Leah Greenwell and Amanda Hartley while dealing with my road traffic accident back in 2019 and finally got settled in 2024. I had great faith in Lucy who sorted out my accident from another driver that sadly caused overactive bladder (incontinence) which was a hard case to prove. Referring me a private professor urologist which I got fantastic service from. I would recommend Irwin Solictors as the Solicitors take pride in their jobs and clients.

After this statement today in the newspapers made by an employment lawyer of Irwin Mitchell, I as a company owner who discourages discrimination will tomorrow cease all contracts with Irwin Mitchel for my nationwide factories. By this statement by their own employee, it clearly shows the political view of Irwin Mitchell, who as a legal firm should treat people with equal respect no matter their gender, sexual identity, colour or religion. Dailymail article - What-does-Supreme-Court-gender-ruling-mean-women-questions-answered-sharing-public-toilets-maternity-leave-competitive-sports 16/4/2025.

I have been communicating with Abigail Duff regarding my case for while she has been very helpful and made the process very easy and simple and answered all my queries in timely manner

I recently had the pleasure of working with Irwin Mitchell solicitor's for a person injury claim for a family member ( successful outcome) and I cannot highly recommend them enough. Georgie Woolmer and faith brown who represented me was brilliant throughout the process, highly professional from the beginning keeping me up to date every step of the way. we had a very high risk claim but the team was very reassuring throughout and we had a lot of confident in Irwin Mitchell brilliant advise from start to finish. would defo use them in future .

Daniel Matchett worked on my complex case, from start to finish. He arranged for a brilliant Lawyer (Jack Casciato) in Chicago to run point in the US and I have been delighted with the outcome.

Helpful throughout the whole claim and great communication. Highly recommended.

Had an incredible helpful consultation with Charlotte Clewes regarding my upcoming divorce. I felt heard, understood and safe in her hands while she talked me through the process and explained the details / nuances of getting divorced. Would recommend to anyone who is looking for a personable, kind and helpful solicitor. Thanks again Charlotte!

Sophie Welsh handled my case with care. She worked incredibly hard for 2 years to ensure I got the best result possible.

Part 4 Update 16th April 2025 Original Part 1 and 2 removed by TrustPilot under Irwin Mitchell request as individual names were used, which appears only acceptable to Irwin Mitchell if you are leaving a 5 star review and not a genuine 1 star experience. Part 1 (text edited to fit) Formal CEO complaint raised with Irwin Mitchell over the deplorable conduct of his staff 'The CEO collective' on the 20th March 2025 whilst they still conceal evidence and knowledge to their cover up of their significant claims handling failures and consequences to their client, the clients insurer (Arc Legal) and the Legal Ombudsman. Their inappropriate and unprofessional claims handlings that included not pleading the case in full with courts, removing other areas of the case/injury without informing their client or insurer, withholding evidence and knowledge from the case, to our own medical expert and our own Barrister which all had significant and detrimental consequences to the case and the recovery of financial losses that were calculated to be between 350k to 400k. To me, their complete and continued lack of openness, transparency, integrity and the absence of professionalism to be human, their failure to acknowledge and record their own avoidable failures have made me feel like taking my own life and their actions will have a lifelong scar on whatever life I have left. The CEO’s collective have shown no shame and no remorse throughout. I have now had to move out of my own home because of how Irwin Mitchell failed to act in the interest of their client and the financial losses. To me, my case was nothing more than a 'meal ticket' for Irwin Mitchell to make money out of my own misfortunate circumstances. The alleged 'human touch' was completely absent and the clients feelings and interests could not of been of any true concern from the point the wrong court pleadings were made and concealed for over 12 months into the case, which is also shown in manufactured/biased complaints procedures, the delayed and restricted Subject Access Requests and the time span that vital Irwin Mitchell documents and knowledge that fully supported his complaint was deliberately been concealed from the client and the Insurer (Arc Legal). Despite concealing their full knowledge, the Legal Ombudsman was still able to record that Irwin Mitchells service as 'unreasonable' in critical areas of his case and complaint handling. So far, No apology, No explanation, No Remedy from Irwin Mitchell. Will Irwin Mitchell board of directors or CEO allow their employees to deliberately misinform to mislead the Solicitors Regulation Authority? In a comparison case the SRA, who have already removed Irwin Mitchell's employee, (Person A) their regulated solicitor register due to conduct. For clarity, please see Solicitors Disciplinary Tribunal case 12598. Will the CEO identify and remedy the consecutive untruths, failures, significant and detrimental consequences of his own staff when acting inappropriately against their clients interests and deliberately causing a financial loss and mental harm to their own client? OR will the CEO of Irwin Mitchell fail to act or deal 'openly and honestly' with the complaint he has received on the 20th March 2025 and investigate and report on the actions of; (Person B) Para Legal (Case handler) (Person C) SRA Regulated Solicitor (Case handler - supervisor) (Person D) SRA Regulated Solicitor and Practice Manager (Person E) Senior Data Protection Manager (Person F) Client Care and Resolution Senior Officer (Person G) Regulatory Advisor Part 2. Update 13th April 2025; Anonymous response from Irwin Mitchell and email received from Trustpilot as Irwin Mitchell has requested more information and to validate my post as genuine. This is a genuine experience which Irwin Mitchell's collective staff still to date have in depth knowledge and concealed evidence of the failures of claims handling. As far as I am aware they have still concealed their failures from the Insurer even when they have been requested. I did not receive a response from Irwin Mitchell and on telephoning the 'Client Care' team on the 9th April 2025 (Person H) advised that my complaint email had not been received and there was an issue with my emails getting through their fire wall. Complaint reissued via alternative email and Irwin Mitchell, (Person H) said that she would now log it. To the Client Experience Expert, should you require more information or confirmation of my experience you were already provided the contact of (Person C), Irwin Mitchell SRA Regulated Solicitor, Claims Handler and Supervising Manager to (Person B), Para Legal and Claims Handler.

Irwin Mitchell is an international company which is why I went to them in July 2023 for help with my case which concerned an overseas property. My property, which is in The Gambia,had been the subject of a court ruling (in my favour) in Sheffield but this had then to be recognised and approved by the High Court in Gambia. Although this is not a country with which they were familiar their legal team, and in particular, Joanna Uzoka, researched into and put me in contact with a suitable lawyer over there. Throughout the whole process Joanna has shown professionalism, interest and understanding, remaining in touch with me even when there has been very little need for her services. The Sheffield court ruling was finally approved by the Gambian judge in October 2024 but, because of the less developed nature of the systems over there the property has yet to go on the market, so I have only just requested that my client file with Irwin Mitchell be closed. I wouldn’t, however, hesitate in using Irwin Mitchell, and in particular Joanna, again and I would highly recommend her to anyone else.

I have had nothing but a positive experience with the team at irwin mitchell. The solicitors are always professional, understanding and kind when dealing with what is a very large and sensitive part of your personal life (15 years so far for us) and I have no complaints at all.