Great firm to use
Great firm to use. So prompt at responding to requests and to advise on situations. I always receive a professional and friendly service and I would highly recommend.

10 months ago
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I nee... See more
10 months ago
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the... See more
Great firm to use. So prompt at responding to requests and to advise on situations. I always receive a professional and friendly service and I would highly recommend.
Great service from Priya and her team. We've had wonderful support throughout the whole process including great help and advice afterwards. Everything very much appreciated. Would definitely recommend.
It took Irwin Mitchell *12 years to complete my CICA claim. They frequently passed me between solicitors and they used terms like "mental retardation". Working with them was very traumatic. Examples of their bad practice: - an 18 month delay in them arranging the 'appointed deputy' meeting - a 4 month delay for the post settlement meeting which they cancelled 2 hours before the meeting because they weren't prepared in time "the deputy had queried some financial figures..." - misinformation regarding interim payments - frequent delays and long waiting times - I made my access needs very clear, they often paid no attention - If I was delayed in communications they didn't call me/ prompt me (as I had asked them to in my access rider). Their behaviour and their actions have had a negative impact on my quality of life - their inappropriate, uninformed behaviour has been traumatic and made building new pathways complicated and humiliating. With regards to access and inclusivity their behaviour is archaic, I am going through the relevant complaints procedures. I am writing this with the hope that it will save somebody else from going through what they put me through. *The date above is todays date because I am filing a complaint - it is still having an impact on my day to day life.
Would highly recommend irwin mitchell without hesitation, special mention to Julie and satinder who kept me informed every step of the way, many thanks for everyone concerned in bringing my case to a fruitful conclusion. Hopefully I'll never have need of a company of lawyers again but if I do I would head straight to irwin mitchell no question.
Very professional service from Maha Baig, very understanding and provided good sound advice.
Sarah and Molly have been really supportive during my time at Irwin Mitchell. They helped me when I needed it the most for example by overturning my reasonable grounds decision and helped me get out of detention. This was such a traumatic experience for me however I knew I had the best representation for these matters. Thank you Sarah and Molly for all of your help.
Irwin Mitchell really helped me find the relevant person in order to get my case going, which before speaking to Irwin Mitchell I was really worried and stressed not knowing where to start and where to end, was introduced to Sarah Al-Jourani who made the whole process straight forward and helped in a very timely manner.
Abi was simply amazing - she went above and beyond every single step of a long and very complex process, but always managed expectations and offered advice, clearly explained alongside her professional guidance. I cannot recommend Abi, Yogi and Irwin Mitchell highly enough - they are peerless in their field and we are so grateful for all the hard work, guidance and support....and ultimately winning our case!
I contacted Irwin Mitchell just under 3 years ago with regards to a medical negligence claim. Right from the initial phone call to the company, everyone I spoke to were compassionate and empathetic about my case. Jennifer (Jen) Shipley was appointed as my primary Solicitor and toward the end of the claim Catherine Lee took over as my Solicitor. Jen kept me fully informed, every step of the way either by phone call, email or even a home visit (for a cup of tea). Jen made the complex simple and ensured my understanding at all times. She never made me feel like I was speaking to a Solicitor, dealing with a legal case, it was like talking to a friend. During a period of Jens absence, Catherine stepped in and it was clear from the start that she was fully up to speed with the case. Catherine brought the case to it’s final settlement of which I was fully satisfied with the outcome and the excellent service I received. Based on my experience, I would highly recommend Irwin Mitchell if you’re unfortunate enough to find yourself in need of a Medical Negligence Solicitor. I would never have been able to do any of it without them. Thank you!
I had the pleasure of working with Rachel Ballantyne regarding a claim I made after contracting cryptosporidium. From start to finish, Rachel was exceptionally professional, prompt, and helpful. She kept me informed throughout the process, always responding quickly to any questions I had and guiding me with clear, straightforward advice. Her support made a stressful situation much easier to manage. I’m very grateful for her assistance and would not hesitate to recommend her and the firm to anyone in need of legal support.
Kellie Robinson and the team were incredible, they kept me informed at all possible times and advised me what I needed to do every step of the way. Thank you From Wayne 😁
We moved to Irwin Mitchel because we felt we needed a more specialist firm to handle our case. We have been very please with all the work Stephanie Kerr and her team have done for us so far and will give a fuller review when the case is settled.
Compassionate staff helpful whilst going to through difficult situation. Dealt with everything for us. Highly recommend.
Jack Lloyd was extremely helpful with my case. He clearly explained everything that was going on and made me feel at ease throughout.
This is a great law firm. I appreciate their time and support for helping me out to get through something complex. Thanks to my legal team.
I would like to thank Sophie pollicott and Irwin’s Mitchell for all the hard work for probate ,Sophie kept me informed every step of the way I would highly recommend Irwin Mitchell
Positive experience working with Tim Annett after working with another colleague of his before Tim. It took many years for the Hospital to admit liability which was settled out of court. Tim and his team put a lot of hard work and effort into the case. The experts who were involved in a case did a fantastic job and I cannot fault them. The independent surgeon was phenomenal and understood everything. Irwin Mitchell did everything on a no-win no fee basis which was a great help. I recommend anybody to contact Irwin Mitchell solicitors, no matter how big or how small you feel the matter is regarding Medical negligence, etc. They will guide you and help you in the right way. I’m happy now that the case has been resolved, However, I’m finding it very difficult now to find a surgeon to put things right that the other surgeon did wrong. Therefore, I can’t live my life as I would like to and I’m in hospital bed at home. You go into hospital to get better not to get worse. Unfortunately, the surgeon who operated on me was not Experienced only qualified. He did operations that should never have taken place therefore made me worse. Tim Annett it did everything possible to hold the Hospital accountable. Although it all started in 2017, it was finalised in 2024. However, my case finally got closed today, hence why I put today’s date of experience. Thank you, Tim and your team for everything you’ve done for me.
So glad we chose Irwin Mitchell they are really friendly helpful considerate I would highly recommend these solicitors
I went from representing myself to then finding IrwinMitchell on top searches on google and it was the best choice I could have made. The amount of support I received from both Annie and Richard was phenomenal. They were both so understanding and caring from the day I opened my case with them. I couldn’t have asked for better solicitors throughout my journey, the communication with both of them was amazing & they were always there to help support me every step of the way. I would highly recommend Irwin Mitchell to anyone who needs a solicitor.
“I found myself in a difficult situation before discovering Irwin Mitchell’s immigration team. The Home Office had cancelled my visa, deeming my presence in the UK not conducive to the public good, and initially denied me the right to appeal. This made the situation particularly challenging. Following the expert advice of Mandeep Khroud and Ewan Collett, I began the arduous process of judicial review against the Secretary of State for the Home Department’s decision to cancel my leave to remain and refuse my application for indefinite leave to remain. As expected, the process was exhausting, and there were many moments when I felt like giving up. However, with the unwavering support of Mandeep and Ewan at Irwin Mitchell, along with the brilliant barrister Adrian Berry, my nerves were calmed, and I trusted their guidance implicitly. My judicial review case involved a niche point of law, intersecting freedom of expression and immigration law. Thanks to my outstanding legal team, the judge ruled that the decision to cancel my leave to remain was unlawful, allowing me to stay in the UK, where I have lived for a significant part of my adult life. I am happy to be a part of change in this area of UK immigration law. I extend my heartfelt thanks to Mandeep and Ewan, an exceptional team who guided me through this challenging process and helped me secure my right to remain. I highly recommend them to anyone facing UK immigration issues; their expertise in handling complex points of immigration law is truly remarkable. Huge thanks to Mandeep and her team.
Based on analysis of 14 reviews rated 1-2 stars for Irwin Mitchell
“I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds wi...”
“Appalling company and this is not the first time I have had appalling customer service from them”
“You know, it's never easy to have to explain my circumstances, my mental health, to a complete stranger and then to b...”
“I have never felt more unrepresented and frustrated in my life”
“I am highly dissatisfied with the lack of professionalism, poor communication, and the fact that the operatives appea...”
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Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
Irwin Mitchell receives overwhelmingly positive feedback from its clients, with many praising the exceptional support and communication provided by staff throughout various legal processes. Reviewers highlight the dedication and compassion of team members like Katie, Flora, and Emma, who take the time to explain complex legal matters and offer reassurance during challenging times. Customers appreciate the thoroughness and professionalism displayed, particularly in sensitive cases such as medical negligence and trust management. However, a few complaints arise regarding the firm's focus on cases perceived as "slam dunks," suggesting that some clients feel overlooked if their cases are more complex or less straightforward. Despite this, the majority of consumers express gratitude for the successful outcomes and the stress relief provided by Irwin Mitchell's services.
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