Irwin Mitchell
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I lost the opportunity to have my true case to be heard in court because of this firm who still took payment for pursing a case they had not pleaded in full as per the original instructions
Part 4 Update 16th April 2025 Original Part 1 and 2 removed by TrustPilot under Irwin Mitchell request as individual names were used, which appears only acceptable to Irwin Mitchell if you are leaving a 5 star review and not a genuine 1 star experience. Part 1 (text edited to fit) Formal CEO complaint raised with Irwin Mitchell over the deplorable conduct of his staff 'The CEO collective' on the 20th March 2025 whilst they still conceal evidence and knowledge to their cover up of their significant claims handling failures and consequences to their client, the clients insurer (Arc Legal) and the Legal Ombudsman. Their inappropriate and unprofessional claims handlings that included not pleading the case in full with courts, removing other areas of the case/injury without informing their client or insurer, withholding evidence and knowledge from the case, to our own medical expert and our own Barrister which all had significant and detrimental consequences to the case and the recovery of financial losses that were calculated to be between 350k to 400k. To me, their complete and continued lack of openness, transparency, integrity and the absence of professionalism to be human, their failure to acknowledge and record their own avoidable failures have made me feel like taking my own life and their actions will have a lifelong scar on whatever life I have left. The CEO’s collective have shown no shame and no remorse throughout. I have now had to move out of my own home because of how Irwin Mitchell failed to act in the interest of their client and the financial losses. To me, my case was nothing more than a 'meal ticket' for Irwin Mitchell to make money out of my own misfortunate circumstances. The alleged 'human touch' was completely absent and the clients feelings and interests could not of been of any true concern from the point the wrong court pleadings were made and concealed for over 12 months into the case, which is also shown in manufactured/biased complaints procedures, the delayed and restricted Subject Access Requests and the time span that vital Irwin Mitchell documents and knowledge that fully supported his complaint was deliberately been concealed from the client and the Insurer (Arc Legal). Despite concealing their full knowledge, the Legal Ombudsman was still able to record that Irwin Mitchells service as 'unreasonable' in critical areas of his case and complaint handling. So far, No apology, No explanation, No Remedy from Irwin Mitchell. Will Irwin Mitchell board of directors or CEO allow their employees to deliberately misinform to mislead the Solicitors Regulation Authority? In a comparison case the SRA, who have already removed Irwin Mitchell's employee, (Person A) their regulated solicitor register due to conduct. For clarity, please see Solicitors Disciplinary Tribunal case 12598. Will the CEO identify and remedy the consecutive untruths, failures, significant and detrimental consequences of his own staff when acting inappropriately against their clients interests and deliberately causing a financial loss and mental harm to their own client? OR will the CEO of Irwin Mitchell fail to act or deal 'openly and honestly' with the complaint he has received on the 20th March 2025 and investigate and report on the actions of; (Person B) Para Legal (Case handler) (Person C) SRA Regulated Solicitor (Case handler - supervisor) (Person D) SRA Regulated Solicitor and Practice Manager (Person E) Senior Data Protection Manager (Person F) Client Care and Resolution Senior Officer (Person G) Regulatory Advisor Part 2. Update 13th April 2025; Anonymous response from Irwin Mitchell and email received from Trustpilot as Irwin Mitchell has requested more information and to validate my post as genuine. This is a genuine experience which Irwin Mitchell's collective staff still to date have in depth knowledge and concealed evidence of the failures of claims handling. As far as I am aware they have still concealed their failures from the Insurer even when they have been requested. I did not receive a response from Irwin Mitchell and on telephoning the 'Client Care' team on the 9th April 2025 (Person H) advised that my complaint email had not been received and there was an issue with my emails getting through their fire wall. Complaint reissued via alternative email and Irwin Mitchell, (Person H) said that she would now log it. To the Client Experience Expert, should you require more information or confirmation of my experience you were already provided the contact of (Person C), Irwin Mitchell SRA Regulated Solicitor, Claims Handler and Supervising Manager to (Person B), Para Legal and Claims Handler.