Internet Reptile Reviews

Fantastic staff couldn't have been more helpful and very knowledge. Thanks so much will definitely be using you again

Terrible customer service, would not buy from again. I purchased a tank and the matching stand. The items arrived on two different days, which isn't the biggest issue, but it meant I had to wait around at home all day for the delivery on two days instead of one. I then realised I wanted to send back one of the items, so I looked on their website and it said that there is an option to return an item via prepaid royal mail if you contact them. So I did and they told me I had to pay for a return. I sent a screenshot of their website with the section about prepaid returns, only for them to say that was only for damaged items. It doesn't say that on the website at all! The cost of sending the item back will probably cost more than the item, so I'm not going to bother. If I had known they didn't have a returns policy, I wouldn't have ordered from them. So, unless you are 100% sure that the item you are ordering won't need to be returned, do not use this website.

All in all very happy with the service. There was an issue upon delivery regarding a missing item and all contents having been previously torn open by the courier, Internetreptile.com were very quick to reply and resolve the issue, sending out the missing item, which arrived promptly the next day and an apology for mishandling by the courier. Will definitely use again as the customer care I received was excellent

Great site and great service with everything arriving on time and excellently packaged. I ordered a komodo lock but was advised that this was out of stock and was kindly substituted for an exo terra one. If you find something cheaper elsewhere they will price match the item. Will definitely be making my future orders with these guys. Keep up the good work

I ordered some frozen food it arrived on the stated day, packed with dry ice in an insulated box, all items were still frozen and were the correct weight too, I've previously had issues with this with a different shop.

Well what can I say. Found the bulb I wanted on here cheaper then ebay. Ordered a few things used the chat feature on the website got awnsered within a minute. And chatted all the way through and beyond my purchases. Have used again since great company great people

The quality of the products as such is very good. The delivery times are ok, too. I was a bit disappointed though that I - as the customer - had to chase up an order that was placed before 12 and still not shipped on that day. They claim they'd ship all orders out the same day (unless it's a Friday) if ordered before 12 noon. I ordered and the product remained as "Warehouse Picking" until the next afternoon when I eventually tried to get in touch. The chat option on the website goes nowhere so don't bother trying that. I eventually received a reply to my email which sounded rather unprofessional but there we go. I was informed that one item had been taken off stock because of quality issues. That's fine, I understand that. What I don't understand is why I did not get an update on my order. That's no customer service. The products are good and delivery is usually speedy, but the customer service needs improvement.

Best Reptile Company I have used and the most helpful staff ever

Great prices and stock. Customer services is always ready to help if needed.

Great selection of products, good prices, quick dispatches.

Excellent service, highly recommend, I ordered cuttlefish and a aquarium plant, plant was out of stock they called straight away with a apologie and issued a refund, received my cuttlefish well packed in a bag in a box lovely quality and can't believe the price!!! I struggle to find cuttlefish at a decent price and quality Internet reptile definitely beats everywhere else I've tried hands down definitely coming back here again A*****

The staff are very knowledgable and are always happy to help and give advice, live food is always super fresh too. The only reptile shop I will ever use!!

*****+ 5 Stars!! Amazing, Extremely knowledge able, Everything you ever need in one place!!

I have placed orders with this company on a number of occasions now and have always been delighted with the service. A lot of places had stopped selling the product I needed and so Internet Reptile soon became my go-to site. They continuously update you on the progress of your delivery via both text and email. They are extremely efficient and what’s more they are quick to respond to any queries – one of my earlier deliveries contained a burst bag of peat which they kindly credited to my account for the next order. - Highly recommend.

This is the only shop I trust with all I need for my reptiles, from food to housing, lighting to heating, substrates to hides, they will even do a set up to your animals requirements, live plants, you name it they can do it..... I have never been disappointed. Freshly delivered live food, always fresh never packs half dead, I just love this place.

Knowledgeable staff, my items are always packed well and delivered on time. !

I had such a great experience with Internet Reptile - I needed a new set up for my bearded dragon and the lovely chap in store helped me choose all the components I needed and even gave me lots of really helpful advice on looking after my beardy! The price was really fantastic too, and I couldn't wish for a better experience... so thank you!

I bought you heat lamps with domes for my terrapins at the start of September. After about a month of not receiving the item, I emailed them to find out the delay. I had a reply saying that not all the items are in stock, and that they are waiting for them to come in stock from their supplier. They didn't inform me of any time scale. After another month or so of not receiving the items, I emailed them again saying that I had not received the item. They stated that they can't resend the items as they only have one of the domes in stock. I've asked for a refund, and am awaiting their reply. It's been over 2 months, I've had to chase the company every time, and I'm pretty certain that they've never even sent the items. I'm sure that if I hadn't chase the company to find out where my order is, then they wouldn't have bothered. I will never use this company again, it's a joke.

I have been using Internet Reptile to supply live food to my business for over 3 years, They have always provided top quality feed at a reasonable cost and deliver extremely quickly. On the 2 occasions there have been issues due to extreme weather conditions the food was replaced as soon as it was suitable to send out. Top quality fast food for all our little friends :)

Got the live food within a day of ordering, no dead ones either. Very good service