Internet Reptile Reviews

First and last time I will use internet reptiles for live food!! Delivery was longer than expected and then on delivery some locust where dead but this isn’t completely unusual but within 4 days all had died. I do transfer in to a larger tube with bug balls and remove to gut load. I contacted internet reptiles it took 4 days of convocation to be told that my delivery was to long ago to replace Do not use!!

My preferred reptile suppliers! Excellent service each and every time. Bugs are always delivered on time, bulbs always delivered in-tact.

First time using this company Ordered frozen feed but had to alter delivery date due to me not being home when I had notification.. I’d assume as I’d gotten an email from the company to confirm my change of date they would have had the sense to keep the package frozen! Arrived today completely defrosted, half rotting with blood all over the bag. I did call them about this but was basically told it was my fault as I’d rearranged delivery date. Shame as I have a few exotic animals and was on the lookout for a new company to use

Where to begin, They skimp you out on live food all the time. Give you a box half full of little critters when you order a box of medium or large. Argumentative when they are wrong. Just overall crap

3 orders from them now and every single order has had an issue wether it’s terrariums or frozen mice , will never use this place again

My go to for live food, great service.

Ben and Mark were both amazing! They are an asset to your company! Extremely patient and made everything work for me! I got a brilliant price and next day delivery! I was waiting for over a month with a different company and they fixed it all and did it within a day!

Ordered item which arrived damage. The company replaced item very quickly and kept me informed of what was happening and when item would be delivered. Brilliant service.

Everything came fairly quick but didn't match the online pictures. Food was also the incorrect size by miles too and anything the right size was dead, so now I have nothing for my toad. Cheap though, I guess you get what you pay for. Won't be using the site again.

This is"THE" reptile shop really, its the best place to get the stuff you need. I've spent literally thousands on this website and have only ever had one issue and it wasn't even the websites fault, it was the DPD drivers fault. Can't recommend this site enough.

Easy to contact. Great customer service. Prices are goo too.

I have nothing but praise for this company . I have bought many items over the years . I have rang for advice and the staff have always been so helpful and friendly via phone and email . Damaged goods have been replaced without question and the delivery is always super quick. Keep doing what you are doing Internet Reptile it’s obviously working ⭐️

I’m new to reptiles so I have been in touch/ looking for equipment / advice etc from several companies . Internet reptile are fantastic and nothing is too much trouble . I shall definitely make them my go to for future reptile needs . It’s nice to feel like you matter as an individual customer . I would definitely urge people to use these guys.

Great customer service. Quick to respond and resolve. Good selection of products and very competitive prices. Rewards points for shopping which give you money off future orders the more points you accumulate.

Excellent service. Great returns and helpful staff. I managed to order the wrong might not once but twice! Both times the return process was efficient and money credited to account immediately. Super fast delivery of replacements. Won't be shopping anywhere else now for our turtle.

Always easy to deal with. Frozen reptile food arrived frozen here in Scotland after more than 24 hrs in transit. Freezer packs were still solid too. Very speedy service and excellent customer service.

I've ordered three times from this seller. There was a slight delivery hiccup with the first order, but the speed and no-quibbles way in which it was resolved was brilliant - so more than happy to become a repeat customer. Pricing is very competitive, the occasional discount codes are generous and site-wide, and to top it off they're on TopCashBack as well.

I ordered some frozen reptile food, I have been having issues with other suppliers so my order was urgent, I messaged to let internet reptile know this, and they kindly sent my order out the next day despite it being the Xmas/new year period. When my order arrived it was extremely well packed with ice and double insulated all arrived still frozen even the small items like rat pups :) the quality of the food was amazing healthy looking rats and mice. 10/10 would never go back to my old supplier use internet reptile for quality food at great prices. Thank you so much internet reptile :)

Brilliant customer service! Replaced a faulty bulb that blew after one week. Given the time of year with bank holidays etc - their response times have been great. Will definitely be ordering again.

Internet service is shocking. When a fault is not with the customer. One should try to rectify it to the best of their ability. I Paid the extra £6.99 for overnight delivery on live food. 5 days later I still hadn't received, the customer shouldn't have to stand to the cost of failed delivery! I asked for a refund just to receive an email saying item was shipped, tracking information etc. You can see yourself from the tracking information that the delivery has failed. You assign the delivery company, why is this the customers problem, I have literally spent hundreds with you in the past!? But you can't stand to £16 to keep a loyal customer happy. Well you've just lost this one.