Internet Reptile
View company profile →
If I Could Rate Lower, Then I Would
I bought you heat lamps with domes for my terrapins at the start of September. After about a month of not receiving the item, I emailed them to find out the delay. I had a reply saying that not all the items are in stock, and that they are waiting for them to come in stock from their supplier. They didn't inform me of any time scale. After another month or so of not receiving the items, I emailed them again saying that I had not received the item. They stated that they can't resend the items as they only have one of the domes in stock. I've asked for a refund, and am awaiting their reply. It's been over 2 months, I've had to chase the company every time, and I'm pretty certain that they've never even sent the items. I'm sure that if I hadn't chase the company to find out where my order is, then they wouldn't have bothered. I will never use this company again, it's a joke.