Internet Reptile
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Terrible customer service
Terrible customer service, would not buy from again. I purchased a tank and the matching stand. The items arrived on two different days, which isn't the biggest issue, but it meant I had to wait around at home all day for the delivery on two days instead of one. I then realised I wanted to send back one of the items, so I looked on their website and it said that there is an option to return an item via prepaid royal mail if you contact them. So I did and they told me I had to pay for a return. I sent a screenshot of their website with the section about prepaid returns, only for them to say that was only for damaged items. It doesn't say that on the website at all! The cost of sending the item back will probably cost more than the item, so I'm not going to bother. If I had known they didn't have a returns policy, I wouldn't have ordered from them. So, unless you are 100% sure that the item you are ordering won't need to be returned, do not use this website.