Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely ke... See more
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issu... See more
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially... See more
fantastic, they always arrive healthy and quickly.
fantastic, the locusts are always active and healthy, the parcel always arrives very quickly. On one occasion the order arrived on sat morning i only ordered the day before. Very happy and I will continue to use them.
The service is amazing, delivery is very quick and always well packed, Also they always contact you once the package has been dispatched. I will continue to use this company
I regularly use these for my locusts and aspen.
Nearly Every order I have placed turn up the following day.
There have been a few occasions when the order has been lost in the post, on each of these occasions the order has been resent with no quibble. Service like this is hard to find so I remain a loyal customer.
I dealt with this company through eBay and I purchased a vivarium from them, not only was the product perfectly described and exactly as pictured but it arrived very quickly. I was so pleased that I personally wrote to the company thanking them. They are very polite and helpful to deal with, I would highly recommend buying from this company and see for yourself they are amazing to deal with!!
I regularly purchase live crickets from Internet Reptile. I have made about twenty purchases I estimate. On one occasion I felt that the crickets were not in especially good condition. On one occasion the crickets took four or five days to arrive. On neither occasion did I bother to complain. So on 18 occasions good quality crickets have arrived by the first possible delivery (well done Royal Mail), as I live on Orkney I think that is a very acceptable; recommended.
I have always had such great service from you guys. Very quick delivery and the live food is always in good health. very rarely do you get any dead. Great size too. I did have to phone once about something and I received help like it came from my best friend. so cheerful and very happy to help. Keep doing what you do guys, perfect!!
Check out Internetreptile - very reasonable prices, delivery outstandingly swift and the goods are quality.
I use them for my live food and have done for ages now. Internetreptile is my 'Go to', my 'Starter for 10' :-))
I would highly recommend this company. I have placed many orders and items are always despatched promptly. Their customer service is excellent and are always happy to help.
live food great quality but last few months delivery a bit hit and miss
Live food is good for the price and are always well packed but just lately delivery has been a bit hit and miss last week got it in 2 days week before took 4 days
I originally tried to order from their Amazon store and they would not ship to me in Jersey. I then ordered from their website and while they would ship to me, they would not refund the VAT (which is not applicable to orders shipped to Channel Islands). Their prices are good, but they need to rethink their shipping policies. Good email response after I posted my original review.
Based on analysis of 76 reviews rated 1-2 stars for Internet Reptile
Customer service38 mentions
“They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage thei...”
Delivery33 mentions
“Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave”
Refund32 mentions
“By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere”
Response time20 mentions
“I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers”
Payment issues16 mentions
“I brought some live reptile food off these people, i paid for 24/48 hr delivery, partly because we needed it quickly...”
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Internet Reptile is a reputable online retailer specializing in reptile supplies and equipment, catering to both novice and experienced reptile enthusiasts. The company offers a wide range of products, including vivariums, lighting kits, and starter kits for various reptile species. With a commitment to affordability, Internet Reptile provides a lowest price promise and promotional codes that allow customers to save on their purchases.
Targeting reptile owners and hobbyists, Internet Reptile aims to meet the diverse needs of its clientele by providing thousands of products, insightful advice, and guides to ensure proper care for reptiles. The company’s user-friendly website features next-day delivery options, enhancing the shopping experience for customers seeking reliable and timely service for their reptile care needs.
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Review summary
Internet Reptile receives high praise for its exceptional service and fast delivery, with many customers noting the reliability and competitive pricing of their products. Reviewers frequently highlight the quick dispatch times, often receiving their orders the next day, and appreciate the careful packaging that ensures items arrive undamaged. However, there are notable complaints regarding delivery issues, with some customers experiencing delays and receiving damaged goods. A few reviews mention dissatisfaction with the quality of live food, indicating that some items arrived in poor condition. Despite these criticisms, the overall sentiment remains positive, with many consumers expressing loyalty and recommending Internet Reptile as their go-to source for reptile supplies.
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