Internet Reptile
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Out of stock?
The quality of the products as such is very good. The delivery times are ok, too. I was a bit disappointed though that I - as the customer - had to chase up an order that was placed before 12 and still not shipped on that day. They claim they'd ship all orders out the same day (unless it's a Friday) if ordered before 12 noon. I ordered and the product remained as "Warehouse Picking" until the next afternoon when I eventually tried to get in touch. The chat option on the website goes nowhere so don't bother trying that. I eventually received a reply to my email which sounded rather unprofessional but there we go. I was informed that one item had been taken off stock because of quality issues. That's fine, I understand that. What I don't understand is why I did not get an update on my order. That's no customer service. The products are good and delivery is usually speedy, but the customer service needs improvement.