Internet Electrical is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I just placed an order as I'd found the range of products and prices very good, there was an issue with one of the items and Courtney rang me to get this resolved - she was very helpful and efficient and the personal touch is something often lacking these days, so will definitely use Internet Electrical again and would strongly recommend them to others
I judge an online seller not so much by the product they deliver, which will usually be manufactured by a third party, but how the seller addresses problems with the product (faulty goods etc) or its delivery. Based on a recent purchase, where, somewhere in the delivery supply chain, the delivery company had failed to properly pallet pack the goods, or keep the pallet out of rain, and the product was both rain damaged and mishandled (the local delivery by Gifford Transport, Melksham, arriving with a pallet placed on top of my clearly labelled ‘Fragile’ wrapped pallet, and clumsily removed by the driver). So, I contacted Internet Electricals, and could not have had the issue better addressed than it was by Anni in Customer Services. Having seen photos of the delivered pallet and content she immediately said she would arrange for a replacement to be sent. Anni then kept in regular contact regarding delivery, both by phone and email. The issue could not have been better addressed, and I hope that Internet Electricals appreciates that it is staff like Anni who are responsible for buyers like me returning to the company. Having looked at several Trustpilot reviews before my purchase, I noticed that Anni’s name pops up on several reviews, always with positive comment. What a great asset for the company she must be. Give her a rise, IE bosses! I’ll be using IE again as opportunities arise. Probably the best customer services I have come across. Thank you IE and, especially, thank you Anni. Phil
Internet Electrical have been Excellent to deal with . I live on an island and the items were delivered within a week so recommend internet Electrical Great guys, Communication was excellent i was kept updated on delivery etc. Keep up the Excellent standards Internet Electrical 👍
I recently placed an order where the light that I ordered was out of stock. It also turned out that the manufacturer had discontinued the product. Anni went above and beyond to source the light from an alternative supplier and complete my order, keeping my customer happy. Will definitely be using again for future electrical projects
No description available yet.
Website
internet-electrical.co.uk62 total • Write a review
I ordered a storage heater online and received the usual order acknowledgement via email but then had a follow up call to advise me of the shipping arrangements - which I really appreciated. I had a problem with the unit when it arrived and my call and issue was dealt with promptly, effectively and effectively. Again I was kept informed throughout- excellent service
Date of experience: December 28, 2023
Great Service and rapid delivery at competitive prices , i have used a good few times and had no issues , i would highly recommend, wish my local wholesalers were as good
Date of experience: December 17, 2023
Used this company a few times now and the service is second to none also the prices are excellent and a big variety of different brands would highly recommend to anyone
Date of experience: October 19, 2023
Great prices, very fast efficient service. When something was not going to arrive on time they contacted me to keep me informed. Great Service, I will definitely be using again.
Date of experience: July 22, 2023
Was a bit unsure ordering as their website looked a bit basic, but had fast delivery. Ordered 2pm, delivered next day at 10.45am and items as described and cheaper than elsewhere. Used their standard free delivery.
Date of experience: January 5, 2023
I'll always check reviews before buying from anyone new, and often skeptical with resellers with minimal feedback, but they had the item I needed, was cheaper than other resellers so I thought I'd give it a go. Firstly I rang to check the item was in stock, spoke to a lovely lady who confirmed it was, but explained they were having issues with deliveries due to courier strikes etc, she said she'd look out for the order knowing I was in need for a fast turn around and put it on a different courier. Stupidly I got a little carried away and put other items on the order only I didn't notice that one item wasn't in stock. I was called first thing the next day informing me of my mistake and that they were concerned as they knew I needed it in a hurry and asked how I wanted to proceed. They then went on to try desperately to find a courier in time who could ship some of the other items despite them being oversized for the chosen courier, they even had some guy in the warehouse making me special sized boxes! Quite honestly, I was stunned by the amount of effort they went to trying to fulfill my order before Christmas when a lot of couriers were struggling. I actually felt guilty and cancelled the oversized items as I really didn't want to cause so much fuss. Amazing service, hands down the best online purchase experience I can remember, the item arrived next day in perfect condition for less than other places too. Big thank you once again.
Date of experience: January 3, 2023
These guys are incredible. Ordered 24 industrial lights for a project, they delivered all them literally in no time. It's like order today got delivered tomorrow. We went for an additional 8 lights, same experience. Additionally their prices are very competitive as well so we are 100% with them in the future at BHP Maintenance
Date of experience: December 23, 2022
US
I order some sensors online which were delivered the next day, quicker than expected. 3 of 4 were fine but one had issues. I sent an email into to the company and Anni from customer services responded on the next working day, including arranging a replacement and free collection of the faulty part. The issue was all resolved within 2 days which is amazing. It’s been a long time since I have seen such great customer service.
Date of experience: November 30, 2022
The fastest rectifying of an issue and best customer service I have ever known
Date of experience: November 11, 2022
