Internet Electrical is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I just placed an order as I'd found the range of products and prices very good, there was an issue with one of the items and Courtney rang me to get this resolved - she was very helpful and efficient and the personal touch is something often lacking these days, so will definitely use Internet Electrical again and would strongly recommend them to others
I judge an online seller not so much by the product they deliver, which will usually be manufactured by a third party, but how the seller addresses problems with the product (faulty goods etc) or its delivery. Based on a recent purchase, where, somewhere in the delivery supply chain, the delivery company had failed to properly pallet pack the goods, or keep the pallet out of rain, and the product was both rain damaged and mishandled (the local delivery by Gifford Transport, Melksham, arriving with a pallet placed on top of my clearly labelled ‘Fragile’ wrapped pallet, and clumsily removed by the driver). So, I contacted Internet Electricals, and could not have had the issue better addressed than it was by Anni in Customer Services. Having seen photos of the delivered pallet and content she immediately said she would arrange for a replacement to be sent. Anni then kept in regular contact regarding delivery, both by phone and email. The issue could not have been better addressed, and I hope that Internet Electricals appreciates that it is staff like Anni who are responsible for buyers like me returning to the company. Having looked at several Trustpilot reviews before my purchase, I noticed that Anni’s name pops up on several reviews, always with positive comment. What a great asset for the company she must be. Give her a rise, IE bosses! I’ll be using IE again as opportunities arise. Probably the best customer services I have come across. Thank you IE and, especially, thank you Anni. Phil
Internet Electrical have been Excellent to deal with . I live on an island and the items were delivered within a week so recommend internet Electrical Great guys, Communication was excellent i was kept updated on delivery etc. Keep up the Excellent standards Internet Electrical 👍
I recently placed an order where the light that I ordered was out of stock. It also turned out that the manufacturer had discontinued the product. Anni went above and beyond to source the light from an alternative supplier and complete my order, keeping my customer happy. Will definitely be using again for future electrical projects
No description available yet.
Website
internet-electrical.co.uk62 total • Write a review
Great customer service and I returned my faulty fan straight away, no hassle, I’ve used them on many occasions and very cheap prices
Date of experience: August 13, 2024
They went the extra mile to fulfil our order, when the item was out of stock they researched and found a suitable replacement without being asked, the replacement was agreed by us, ordered and dispatched promptly. Communication during the whole transaction was excellent. We will definitely consider purchasing other electrical items from them when relevant.
Date of experience: July 31, 2024
US
Great prices and fantastic service. The web site was easy to navigate and provided the necessary information for an informed decision to be made. After 1 year a fan I had purchased had become faulty. I contacted Internet Direct who confirmed the product was still under guarantee and replaced it immediately. A truly first class service.
Date of experience: June 19, 2024
US
10+ orders now and every one is spot on. Good pricing and normally arrives next day. Spoken a few times and every time they have helped and done exactly what they said they would do whilst going the extra mile. 10/10 highly recommend.
Date of experience: May 15, 2024
Order one day here the next ideal for a busy business. Staff are excellent especially Annie and Sophie. Rarely return but even that poses no problems Highly recommend
Date of experience: May 11, 2024
I had made a mistake and ordered the wrong item. Their customer services could not have been more helpful in finding the best way to resolve the problem and helping me at each stage in doing so.
Date of experience: April 27, 2024
Superb service, contacted them as I needed lights the next day, they were really helpful and everything arrived the following day!
Date of experience: March 26, 2024
Extraordinarily company to deal with very helpful & efficient service. A big thank you to Anni in customer service, who personally took care of everything from start to finish. Outstanding customer service
Date of experience: February 25, 2024
I contacted Internet Electrical regarding some electric radiators that I needed the next day if possible. Although it was gone 15:30 when I contacted them, the nice lady (Anni) I spoke to was extremely helpful and when I told why I needed them the next day she said she would see what she could do for me. With that Anni spoke to the company's despatch manager, who said he would hold the Fed-Ex driver if I placed the order straight away, and then would despatch the rads. I did as requested and Anni phoned me back to say the rads had been sent out with Fed-Ex. Anni also suggested that if I was to pay £20 for before mid-day delivery she would contact Fed-Ex to change the delivery to "Before 12". I paid the extra (which I was more happy to do) and I received the rads at 11am. I cannot praise Anni and the despatch manager enough, and the service I received was exceptional. Well done Internet Electrical, if I was to need anything else electrical in the future I know where I would go to first.
Date of experience: January 12, 2024
US
I’ve used Internet Electrical a few times now and have never been disappointed The same make of materials as my local supplier but a lot cheaper which keeps my customers happy Delivery is always good with tracking numbers provided and an excellent customer support should there be any problems
Date of experience: January 9, 2024
