Internet Electrical is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I just placed an order as I'd found the range of products and prices very good, there was an issue with one of the items and Courtney rang me to get this resolved - she was very helpful and efficient and the personal touch is something often lacking these days, so will definitely use Internet Electrical again and would strongly recommend them to others
I judge an online seller not so much by the product they deliver, which will usually be manufactured by a third party, but how the seller addresses problems with the product (faulty goods etc) or its delivery. Based on a recent purchase, where, somewhere in the delivery supply chain, the delivery company had failed to properly pallet pack the goods, or keep the pallet out of rain, and the product was both rain damaged and mishandled (the local delivery by Gifford Transport, Melksham, arriving with a pallet placed on top of my clearly labelled ‘Fragile’ wrapped pallet, and clumsily removed by the driver). So, I contacted Internet Electricals, and could not have had the issue better addressed than it was by Anni in Customer Services. Having seen photos of the delivered pallet and content she immediately said she would arrange for a replacement to be sent. Anni then kept in regular contact regarding delivery, both by phone and email. The issue could not have been better addressed, and I hope that Internet Electricals appreciates that it is staff like Anni who are responsible for buyers like me returning to the company. Having looked at several Trustpilot reviews before my purchase, I noticed that Anni’s name pops up on several reviews, always with positive comment. What a great asset for the company she must be. Give her a rise, IE bosses! I’ll be using IE again as opportunities arise. Probably the best customer services I have come across. Thank you IE and, especially, thank you Anni. Phil
Internet Electrical have been Excellent to deal with . I live on an island and the items were delivered within a week so recommend internet Electrical Great guys, Communication was excellent i was kept updated on delivery etc. Keep up the Excellent standards Internet Electrical 👍
I recently placed an order where the light that I ordered was out of stock. It also turned out that the manufacturer had discontinued the product. Anni went above and beyond to source the light from an alternative supplier and complete my order, keeping my customer happy. Will definitely be using again for future electrical projects
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internet-electrical.co.uk62 total • Write a review
Very Very quick and the package arrive all intact. will consider using these again.
Date of experience: February 4, 2022
Excellent service. When we needed parts urgently they supplied them quickly and without fuss. And then followed up to ensure we had received everything in good order. A personal service from an online company
Date of experience: January 21, 2022
Great service & prices. I placed an order at 7am, items marked as despatched at 9am, received them the next day. Brilliant.
Date of experience: December 23, 2021
Amazing service and prices. Delivery is always very prompt and well packaged. I even had repeated phone calls the other week just to make sure I got my delivery ok, and that I was satisfied with their services. Couldn’t recommend them enough.
Date of experience: December 6, 2021
US
I agree with all the other reviews that this is a real 5 star company. Saw what I needed on their site at a very good price ( eg unit was £56.62 compared to £84.99 on another "large electrical/plumbing dealer" site ). I always phone to check the phone is answered -just in case. Message was " all lines busy and call could not be taken at present". I wondered if this was another example of a company you could never get hold of. A few minutes later my mobile rang and it was Annie from the company returning my call. What a lovely person who gave great advice. Anyway ordered on Friday at 10.02 and dispatched at 10.41. Received Monday around 16.00 What fantastic service. NOTE I have not fitted the smoke/heat alarms yet but the order was fulfilled in a first class manner. I am sure if I have any issues they will be dealt with in a professional manner. Had to contact both the company and Aico to check on a few minor pre fitting queries. Both were patient and gave excellent advice. Now fitted and working well.
Date of experience: November 30, 2021
Internet electrical is the only wholesaler I have come across who genuinely cares about the customer whether you are new or existing. I had an issue with the 3rd party couriers and Anni was terrific, she knew exactly what was going on and took pre-emptive steps to secure a prompt and proper delivery.
Date of experience: November 26, 2021
US
Extremely caring customer service from Anni! My order had gone to my previous address (auto-fill order form). Anni took care of everything and next day the item was delivered to my new address. Thanks Anni for your help. Prices are very competitive too. Nalinda - Northampton
Date of experience: November 8, 2021
