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HomeInfinity Motorcycles Reviews
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Infinity Motorcycles Reviews

4.2718676122931445 out of 5 stars
4.2718676122931445 out of 5 stars
4.3
|Great|423 reviews

TrustScore

4.3
4.2718676122931445 out of 5 stars
Great
5 out of 5 stars
335
4 out of 5 stars
8
3 out of 5 stars
6
2 out of 5 stars
8
1 out of 5 stars
66
423 reviews in total

Review summary

Infinity Motorcycles generally receives positive feedback for its exceptional customer service and knowledgeable staff across various locations. Many reviewers highlight their pleasant experiences with employees like Millie and Steve, who provide helpful guidance in selecting motorcycle gear. Customers appreciate the fast delivery and efficient resolution of issues, such as incorrect orders. However, there are notable complaints regarding product quality and customer support, particularly concerning warranty claims and receiving damaged items. Some consumers express frustration over poor in-store assistance and stock availability, indicating a decline in service quality over time. Despite these criticisms, the overall sentiment remains positive, with many praising the company as a reliable choice for motorcycle enthusiasts.

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Based on reviews, created with AI

See what reviewers are saying

Modestas G.
Modestas G.Featured

7 months ago

5 out of 5 stars

Excellent

I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you

Becky Weston
Becky WestonFeatured

7 months ago

5 out of 5 stars

Steve at the Berinsfield store was so…

Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.

Sam
Sam Featured

7 months ago

5 out of 5 stars

Popped into infinity motorcycle…

Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not... See more

Mr Michael King
Mr Michael KingFeatured

8 months ago

5 out of 5 stars

Great company to deal with

Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast an... See more

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Maisie Lane
Maisie Lane
1 reviews
over 2 years ago
5 out of 5 stars

Really friendly staff in Christchurch…

Really friendly staff in Christchurch brand. Really knowledgeable and helpful when buying a helmet. Thank you James , Sam and Nathan.

Helpful?
Nikki Sissons
Nikki Sissons
1 reviews
over 2 years ago
5 out of 5 stars

Infinity Huddersfield

Infinity Huddersfield Wow!! What a fantastic service nothing is to much trouble Thank you Andy for all your help getting us ready for our Pyrenees trip Happy riding

Helpful?
mark sines
mark sines
1 reviews
over 2 years ago
5 out of 5 stars

Went to our Christchurch store and the…

Went to our Christchurch store and the staff were fantastic. I have a odd shaped head and the staff helped me choose a helmet that fitted. I took the helmet home and after a while I found the helmet was to tight. Brought back to the store and the staff spent over an hour running around finding different helmets that were of the right shape and size for me to try. Finally had to bight the bullet and purchase a Shoei Neotec 2 that fitted like a glove. The staff ordered the colour I wanted and called me two days later, to say it was at the store. The service you get from the Christchurch store is fantastic and the staff cant do enough to help you. Thank you all for your help and spending the time to help me. Kind regards Mark

Helpful?
Mr P
Mr P
1 reviews
over 2 years ago
5 out of 5 stars

Friendly and knowledgable staff

I recently went in search of some motorcycle jeans as a more comfortable option for the summer months. Visiting the Watford store I was met with friendly and knowledge staff who identified what I was after and got me trying on a few suitable options. Left with exactly what I wanted and would recommend for anyone looking for motorcycle apparel to visit one of their stores.

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Wojtek Strzelecki
Wojtek Strzelecki
1 reviews
over 2 years ago
5 out of 5 stars

Great experience in Chiswick

I went to the Chiswick store to purchase a new helmet but wasn't sure about the size. Krzysztof helped me choose the right helmet and size and it ended up being absolutely perfect. I highly recommend his service and Infinity motorcycles in Chiswick

Helpful?
William Henshaw
William Henshaw
1 reviews
over 2 years ago
5 out of 5 stars

Great friendly assistance from Jakub at…

Great friendly assistance from Jakub at the new Huddersfield branch today. My only complaint is we only went in for a Quadlock part and came away with much lighter wallets after spending on new riding gear! Jakub took his time to show us different clothing to find what suited us best and couldn't have been more helpful. Thanks again.

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Rudy Ben
Rudy Ben
1 reviews
over 2 years ago
5 out of 5 stars

Huddersfield - great stuff

Needed a new helmet and neotec 2 turned out to be a great fit thanks to Jacob from Huddersfield. Great guy, told me everything I needed to know.

Helpful?

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the cools
the cools
1 reviews
over 2 years ago
5 out of 5 stars

The store at Huddersfield is an amazing…

The store at Huddersfield is an amazing store. Was served by Jacob who went far beyond what is expected of customer service. Polite, very knowledgeable ask any questions he will know the answer. Won't be shoping any other place. Thank you

Helpful?
Julie
Julie
1 reviews
over 2 years ago
5 out of 5 stars

Rebecca was very friendly & helpful

Rebecca was very friendly & helpful. She assisted me with locating a light weight women’s bike jacket.

Helpful?
Ignacy Ciesielka
Ignacy Ciesielka
1 reviews
over 2 years ago
5 out of 5 stars

'Something' you can't get shopping online

As a beginner biker totally confused with online reviews/opinions decided to invest some real time and walked to Chiswick shop to talk to some one. It took few minutes and I realised that I would end in a pickle if relying on on line shopping. Lad called Krzysztof went through sizing vs real sizing across the brands, helped me to chose essential gear. I could end up with time consuming returns if shopping online. Left smiling like a kid. It is definitely not my last visit there.

Helpful?
Mateusz Przewrocki
Mateusz Przewrocki
1 reviews
over 2 years ago
5 out of 5 stars

Chiswick store

I went to the Chiswick store to get a summer jacket and a pair of gloves. Krzysztof has been very helpful in finding me the right items. Great atmosphere in the store all around. Really recommend

Helpful?
Richard Rowlands
Richard Rowlands
1 reviews
over 2 years ago
5 out of 5 stars

Jakob was excellent

Jakob was excellent

Helpful?
Kat
Kat
1 reviews
over 2 years ago
5 out of 5 stars

Professional and friendly even with a fussy customer 🙌

Nipped in to have a look at some bike boots. Im quite fussy.. The assistant Andy was very helpful and knowledgeable. He didnt mind that i wanted to try on several pairs and gave his advice for each. Very professional and a lovely shop with a good amount of choice

Helpful?
Ron Small
Ron Small
1 reviews
over 2 years ago
5 out of 5 stars

Called into infinity Belfast to pick up…

Called into infinity Belfast to pick up a new Shoei helmet and Comms. Gareth couldn't be more helpful. Even sorted out new gloves for an up coming trip. Always feel welcome in this branch and happy recommend the entire team.

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James Dewart
James Dewart
1 reviews
over 2 years ago
5 out of 5 stars

Great new store in Huddersfield

Popped in for the open day and was greeted by Andy, a big smiley Scottish guy, holding a box of cookies in my direction. Great start!! Andy helped me pick out some new kreiga accessories for my bag. I was really impressed with the range of products, who know Oxford made so many security devices!! Andy is a very knowledgeable chap and really easy to talk to.

Helpful?
Big Jon
Big Jon
1 reviews
over 2 years ago
5 out of 5 stars

New Huddersfield store

Went to the new Huddersfield showroom for a look around. Needed some advice and was helped by Andy who seemed very knowledgeable and was very helpful. Great store. Definitely be back next time I need some new gear.

Helpful?
Matthew Miller
Matthew Miller
1 reviews
over 2 years ago
5 out of 5 stars

Huddersfield Open day

We came in on the Huddersfield open day to come and buy a waterproof over jacket. Brin helped us out and showed us a few options and explained the differences between them. We ended up going with a Merlin one and it’s been great!

Helpful?
Farisa Khan
Farisa Khan
1 reviews
over 2 years ago
5 out of 5 stars

The Chiswick store is my favourite…

The Chiswick store is my favourite place for advice, clothing and accessories for my bike. Krzysztof and Luke are absolutely amazing. Krzysztof takes the time to sort out and make sure your products fit you, including fitting out visors. Luke also takes the time to find you the best deals for the products you want!

Helpful?
Daniel Saxton
Daniel Saxton
1 reviews
over 2 years ago
5 out of 5 stars

Thank you to Kris at Infinity Chiswick…

Thank you to Kris at Infinity Chiswick with helping me pick out a new helmet and gloves.

Helpful?
Loose Wheels
Loose Wheels
1 reviews
over 2 years ago
5 out of 5 stars

I use Infinity Chiswick Branch…

I use Infinity Chiswick Branch (Farnborough Aswell) because they are soo helpful,nothing ever seems to much trouble to get the right kit I need as I ride all disciplines track,road and Enduro . So massive thanks to Luke at Chiswick always there with great banter and the right product for what I require ,keep up the great work guys

Helpful?
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About Infinity Motorcycles

Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.

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