Infinity Energy Services

Izaak recently installed an EV charger for us. He carried out the work to a very high standard, provided lots of options and worked with us to get the result we wanted. I would highly recommend Izaak and Infinity for your future renewable energy requirements!

This is our second solar panel/battery installation, just like the first one this was carried out professionally and in a timely manner. I would certainly recommend Infinity to anyone wanting panels and or batteries.

The company have responded swiftly to any questions and the installation has been prompt. The price was also competitive. Oh and it all works.

Infinity were such a good company to work with. As our scheme required us to complete a complicated grant application we needed a great deal of support. Nothing was too much trouble and thanks to their support we were successful in the application. Their installation was first class.

Great service and communication from initial consultation through to post installation advice. Very happy with the end result. Would happily use again.

Infinity, from the first contact were polite, helpful and professional. We felt confidence as the customer, as they answered our queries promptly, we had a programme for installation, which took 1 day to install scaffolding and two days to install and connect the solar panels. Everyone we dealt with was knowledgable. We are happy that we chose Infinity and are now waiting for some blue skies and sunshine.🌞

The Service recieved was exceptional, especially the administration and communication. Generally an all round good experience, which makes a change in this day and age.

After looking into many solar companies I came across infinite energy on Instagram. This company stood out to me in terms of their approach and their ability to engage with a customer. Mark came to my house to spend time with me and go through all the system and how it worked and the benefits that I would get. Mark explained it really straightforward for me and then we made the decision to progress and get a date booked in the guys turned up to put the scaffolding up as agreed and then a couple of days later Mark and the team with Tom turned up on site did a fantastic job. Absolutely they worked flat out all day. It was freezing cold And I just can’t give anything, but praise to be honest once the system was in really neat neat tidy job of it. They went through it with me in great detail. They then checked in with me the next day to make sure everything was OK and to be honest I probably have spoken to them once a week since then and I’m now just looking forward to the sun coming out getting some real good days selling it back to the grid but the positives are this company They were totally committed from start to finish excellent communication and I cant fault them in anyway whatsoever.

Very pleased with Infinity's service. The installation team were very efficient and very patient in explaining how the app worked. The whole installation continues to work well.

I had excellent interaction with Kathryn and Andy the designer from the off. The on site survey was much more thorough than others, checking loft spaces and cable runs, and the fact that they provide 5 years workmanship warranty is an added comfort along with excellent ratings and being a premium Tesla installer. Everything went smoothly up until install and then unfortunately we came up against roof tiles that the roofers had never seen before and whilst I appreciate hard to know until actual out Onsite and installing, having provided a tile to the surveyor to take pictures of, should have been shared with roofers in advance. The team were great, from Phil and the other roofers - Pav, Kieran and Steve through to the electricians Greg and Steve who commissioned. Amanda the Solar Manager dealt with the challenges and obstacles we came across, like poor Phil injuring his knee on another job, but we got there, thank you all, just need some sunshine ☀️

On the 27th September 2024 I received a competitive quote for the install of a second Powerwall 2 and Gateway 2 from Infinity. On the 3rd of October I received a visit from their surveyor who was professional polite and informative. Following this visit the quotation was agreed to by both parties, a 10% deposit was paid and an install date confirmed for the 14th of November 2024. The install team were again professional polite, informative and tidy. Unfortunately they were unable to successfully fully commission the Powerwall which by the time they left was only in Standby mode and I was informed that the management team would be informed. I subsequently emailed the team the following day to enquire if this had been done with a couple of further queries. I received an email response 3 days later asking for photos of the install and that the Powerwall may take 7 days to fully commission but no response to anything further. Following the 7 day period on the 22nd November I enquired whether there were any further updates. The response simply read that 'they could not see my system remotely'. I once again asked for an update on the 28th of November to be told they were "contacting Tesla for me". I then had no further response from anyone from Infinity untill I was copied in on an internal email from their finance dept to their solar service manager asking for an update on preceedings because of the timescale that had now lapsed. I have had no one ask if the system was up and running, I have no one visit to check the install and I have had no apology or explanation for the poor after care service. I have been left to search forums and contact Tesla myself to solve the issue. I nevertheless have decided to leave a rating of 3 stars purely because the quotation, survey and initial install team were excellent but it must be said that the extremely poor follow up service I would rate at best 1 star.

From the start to the finish of the job every department were efficient polite employees who carried out their duties very well and diligently I would not hesitate in recommending them for any job

We had an Air Source Heat Pump installed by Infinity Energy and would have no hesitation recommending them. From survey through planning, technical installation and commissioning they have been outstanding. Dan and Lewis who completed our installation were exceptional. They were thoroughly professional, clearly explained what they were doing and patiently answered all of our questions. They are a credit to Infinity Energy!

They were only company that guaranteed and did take down my solar panels for work on the roof. They fitted a battery, inverter, and solar hot water system and been helpful when problems occurred due to change of my ruter. They were reliable , tidy , friendly and soon sorted me out as I am 70 and live on my own. I would recommend them for all your solar needs. Can't verify. NOT taking photo.

Initially seemed very engaged - requested a quote for solar and AC after seeing lots of positive reviews and awards they had won and being a certified Tesla installer. After an initial quote for both and discussing my options, they agreed to call back once they had checked whether they would be able to provide any movement in price given the combined installation - a reasonable request for a very large installation. Unfortunately after trying to follow this up myself on 3 occasions, they have returned none of my communications. After going through a number of solar companies for quotations, Infinity Energy were certainly the most disappointing.

My partner who lives in Newport in Essex had solar panels installed on 31-07-24. The two installers turned arrived around 09:45 from their Portsmouth office and commenced installing. The young lad had very good interpersonal skills, professional, was very helpful, especially when we requested he remove an old ariel, and a grafter. The older installer, his name begins with D, was hard work, appeared reluctant to engage in providing information, had a superior attitude and rushed the system overview at the end of the install so that my partner and I struggled to understand the basic system functions etc. To top it off he actually insulted me before he left! Definitely a prime candidate for training in inter personal skills and customer interfacing techniques! Other than that, and subject to the power generation and cost savings being proven, the install went well.

Our system worked perfectly until the sun came out. Hopeful that this will be resolved within a reasonable time frame.

Just had my solar and battery instal completed The good Good communication regarding questions about the product , very neat installation and installation team polite and explained all, so far very pleased with product just wish Sun would come out because when it does can virtually run grid free. Not so good Scaffolding team although they were polite worked well on the days they were here, let down with times they were attending had to chase to get it removed this is one area which could be improved and get a 5 star review. Not had my DNO form yet and will update once received. I would however recommend infinity and have done to others.

Just completed our 2nd installation with Infinity Energy Services. This time an Air Source Heat Pump and radiators throughout. The work was finished to a very high standard nearly 4 days earlier than schedule. Joe, Ethan, Dylan, Lewis, Tom and of course Dave couldn't have been more considerate or accommodating of our wishes. Problem solving on the spot. Checking with me when unsure. Motivated, professional and diligent. Always cleared up at the end of each day. It is obvious that the company management, culture and work ethics are healthy and encouraging. Please thank everyone for me.

I recently had a Multi Split Bosch Air Conditioning system installed by Infinity Energy Southampton and I’m very happy with the result. The fitters Scott and Ervin were very professional and the installation was completed to a very high standard. They also explained everything clearly and answered all my questions. I have used Infinity Energy before to install Solar Panels and Battery the high standard of workmanship then was maintained in this time.