0 months ago
Submitted our request to move connection from old house to new which was very fast and connection was enabled in the new house very quickly as well.
0 months ago
Hyper optic is probably one of the worst services available. I would really stay away from them. Here’s our story: We were promised from a representative that we would be able to receive installation... See more
0 months ago
I had an engineer attend the house and install a new line and router. All connected up and tested ok. He left at around 2:30pm. He said someone would call me when the new connection was picked up, it... See more
Incredible! Spoke professionally on the phone, very seamless and natural! Straight to the point and does not overcomplicate! Built CPR and make a joke here or there, keeping us going through the call! Great first impression of the provider, I will definitely be sticking around based off Aleksandar customer service/sales skills! If I could, I would have offered him a job in our sales company!
Anita was very helpful. She sorted us out with a router efficiently and quickly. Much appreciated.
Thank you Andjela for your patience and support in helping set up my broadband.
Nikola was very helpful Thank you
Good customer service and Sonja was very helpful. Broadband speed is very good compared to previous networks
Great customer service from Katarina Hadzic!
Great customer service. Patient advisor while I decided best option forward
Abdul Mukid- Really helpful, great service!
Abdul mukid fitted our Hyperoptic box. Provided a great service, was really easy and quick. He was lovely, would recommend !! Thank you
Nice installation done by Abdul mukid, great service and very friendly
It was really great, very helpful. And direct. They help you straight away.
Very simple and easy conversation
Great internet connection.
Rossi Franco was a great engineer he was very diligent, kind & patient. He went out of his way to help me. I truly appreciate him going above & beyond for me today. Thank you
Gary Reid, 5/5 Rating Outstanding Services Nice Gentleman
I never write reviews. Most of the time, I'm genuinely happy to let things slide. However, this company is hands down the worst ISP I've ever had the pleasure of signing a contract with. It's not just the lack of customer service; it's the ridiculous cost and the constant outages that conveniently happen on the weekend. I'm at my third outage (third weekend), when the internet is needed the most. As you read this, you're probably thinking, "You can just get compensation for the outage." Well, you can't. Let me explain why.... They have two WORKING DAYS after you've reported it, meaning that the longer they don't pick up the phone or respond to your live chats, the clock hasn't started. Additionally, since their outages conveniently happen on the weekend, which doesn't count as a working day, you're unable to claim. I'm absolutely baffled as to how this company has any 5-star reviews, and I genuinely think after reading them... they're not legitimate. You might as well up the data on your phone contract if you decide to sign with these crooks. Just to reiterate, I never write reviews, but Hyperoptic are complete criminals. DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. Thank you for reading.
Called to cancel the service and switch to another provier due to speed and price matter. Instead got Matija to offer me faster speed at better price - pleaser with pleasant and prompt reactive service ! Please and can recommend - keep up the good work !
Today I spoke with Mili V Zivanovic over the phone regarding my bill. I have always had positive experiences with customer support but Mili has been exceptionally kind and helpful with discussing my options going forward, and was also incredibly patient and informative whilst discussing this with me! Thank you for your help Mili :)
Excellent service. Can't complain.
Matija was super helpful in renewing my contract, and I've never had a better connection than with Hyperoptic; the only downtime has been downtime that was notified beforehand. While I'm sure areas vary, I've also consistently got the speeds they promised. Unlike other main naimed brands where ive had days to weeks of outages.
Based on analysis of 10 reviews rated 1-2 stars for Hyperoptic Full Fibre Broadband
“Hyper optic is probably one of the worst services available”
“Here’s our story: We were promised from a representative that we would be able to receive installation within a week”
“INSANELY high termination fees”
“For the currently ongoing outage we've had very little communication from them about timelines for a fix, only way to...”
“Hyper optic is probably one of the worst services available”
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Hyperoptic is a telecommunications company that specializes in providing full fibre broadband services across the United Kingdom. Established in 2011, the company focuses on delivering high-speed internet solutions with packages ranging from 150 Mb to 1 Gb, catering to both residential and business customers. Hyperoptic's offerings include competitive pricing and features such as a social tariff for eligible customers, as well as additional services like Hyperoptic Total Wi-Fi® for enhanced connectivity. Targeting a diverse market, Hyperoptic serves over 1 million customers, including students, families, and businesses, while also partnering with new build developments and commercial properties. With a commitment to reliable and fast internet access, the company incentivizes switching providers by offering bill credits to cover exit fees, making it easier for customers to transition to their services.
Hyperoptic Full Fibre Broadband receives a generally positive reception from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the excellent customer service, noting specific representatives like Katarina Hadzic and Viseslav for their polite and supportive assistance during issues such as contract renewals and technical problems. However, there are significant complaints regarding the customer support experience, particularly concerning long wait times for calls and live chat, with some customers reporting hours spent in queues. Additionally, issues with service delivery and high termination fees have left some consumers frustrated. Despite these challenges, the overall sentiment leans towards satisfaction, especially regarding the quality of service when issues are resolved.
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