Hyperoptic Full Fibre Broadband
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Appalling New Customer Experience
I had an engineer attend the house and install a new line and router. All connected up and tested ok. He left at around 2:30pm. He said someone would call me when the new connection was picked up, it usually takes about an hour… 2hrs later I called customer service ‘new connection’ they said I would need to wait another 1-2hrs for the connection to be picked up. Still nothing by 5pm so I called back andxspokecto and spoke to an advisor who told me the connection was still not made. I complained this was taking far longer than the new connection times advertised. I was transferred to another department and ended up on hold for 4.5hrs, until 31:30. Fortunately, I was told by an automated voice every 2 minutes “thank you for being patient”…. I was #1 in the queue for 2hrs but still nobody picked up. I hung on as I just wanted to see how bad customer service could be. Seems like it’s the worst ever…… Absolutely appalling experience- why would anyone sign up based on a first experience like that????