Home Warranty of America offers comprehensive home warranty plans designed to protect homeowners from the financial burden of unexpected repairs. The company provides coverage for essential household appliances and system components, including refrigerators, washers, dryers, plumbing systems, and heating and cooling systems. With plans starting as low as $46.08 per month, Home Warranty of America aims to cater to both home buyers and sellers seeking peace of mind regarding household maintenance costs. Targeting residential customers, the company emphasizes its commitment to customer service, offering a 30-day money-back guarantee on all warranty plans. Homeowners can request service for covered items online or by phone, ensuring prompt attention from verified service professionals. By providing various plan options, Home Warranty of America seeks to meet the diverse needs of homeowners looking to safeguard their budgets against everyday home repair challenges.
Home Warranty of America receives a generally positive reception from customers, with many praising the prompt and courteous service. Reviewers frequently highlight the quick response times, noting that claims are often addressed within an hour, and technicians arrive as scheduled.
Customers appreciate the efficiency and professionalism of the service personnel, with specific mentions of great experiences with technicians like Anderson Electric and Mr. Bryant. However, there are notable complaints regarding claim denials and frustrating experiences with certain technicians. Some consumers express dissatisfaction with the selection of service companies, citing poor ratings and delays in service. Overall, while many customers enjoy reliable service and quick resolutions, issues with claims and technician quality create a mixed experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.1 | 17 |
| Sep 25 | 4.1 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I have been a customer for 12 years”
“I agreed to have my old air-conditioned replaced by HWA, Nov”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.3 out of 5 (poor) | 4.2 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 |
Bottom line: Home Warranty of America is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 2.3).
60 reviews of Home Warranty of America. Filter by what matters to you.
Over a year ago
I called about a problem with my microwaves and they set an appointment for me before I got off the phone.... I have been a customer for 12 years. And they have took care of every need.2025
Over a year ago
Your response is immediate, and the technicians contact you very quickly
Over a year ago
I submitted a claim and within an hour I received a response. The name of the company that was going to contact me and the time of the appointment. Very fast service
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I called about a problem with my microwaves and they set an appointment for me before I got off the phone.... I have been a customer for 12 years. And they have took care of every need.2025
Anderson Electric was amazing.
Your response is immediate, and the technicians contact you very quickly
I submitted a claim and within an hour I received a response. The name of the company that was going to contact me and the time of the appointment. Very fast service
After I waited from 3-8 pm , the pool tech finally arrived to diagnose that the pool timer had a bad motor problem. He was very efficient and knowledgeable.. The new timer he needed to install was right there on his truck but the BIG PROBLEM is that authorization to install cannot be given to him verbally over the phone but only on the internet. The pool tech did not even receive internet Authorization to replace the timer until the next day so he had to drive back again the next evening. And I had to wait 4 hours again for him to come. VERY FRUSTRATING.
When I called and told them that a plumber said my prv valve was bad they said it was covered. I made sure to tell them that it was the valve outside by the water meter and they said yes that it is covered. They sent a plumber over and he told me that it's not covered because it's outside the house and I was still charged $125 for him to come over just to tell AHW that it's broken and outside. I do not recommend AHW to anyone, every time I have tried to use them they find ways out of doing i will be canceling my policy.
Taking way to long to get someone out to fix my toilet
So far have had two issues where we needed to engage Home Warranty of America and both times the service was fairly quick and resolved. Once with an AC issue that was taken care of in one visit and the other was a dyer issue. The dryer being the age that it is, had to order parts that caused about a week delay but running great. The tech was extremely helpful and professional and experienced. Based on those two cases, renewed for another year!
Our microwave broke and HWA denied our claim. A part inside the built in microwave broke one day and now we cannot open or operate the microwave. A repair person came to our home, took the microwave apart and showed us the part that is supposed to operate and release the microwave door. He checked and the part is no longer available to order from Whirlpool corporation. HWA stated that our claim was not covered due to an exclusion in the policy. If an appliance breaks and is listed as covered under the warranty, it should be fixed or replaced. Our claim has been appealed today and hopefully they will agree that this was a covered loss.
They picked company that was horrible with a 1.6 rating on yelp and horrible comments on how they are a scam!!! I called HWA and let them know i wanted a different company, they said okay, and than they re-assigned my claim to the same company!!! Had to call yet a third time expressing I'm not going to waste my time with this horrible company, and they FINALLY found a different company. Can't image they even put this horrible company on HWA database or even assigned to customers waste our time and money!!!!
Wonderful service. Mr Bryant is Great customer service agent! Thank you for being patient and informative.
We were able to book an appointment easily and quickly. The technician,Jake, arrived during our appointment window and phoned 30 minutes prior to confirm his arrival. Jake was knowledgeable and friendly. He worked efficiently and was able to solve our problem quickly and effectively. We were very pleased with the process and the result.
Ted was on time and completed the work efficiently. Ted also tested everything before he left. .
I recently moved into a new home and had selected Home Warranty of America as our choice for home warranty coverage. We quickly discovered a non-functional beverage refrigerator and contacted HWA for assistance. They responded very quickly with an appointment with Guinco, a reputable appliance service, and the technician was able to diagnose and address the problem on the first visit. I'm pleased with the response and the quality of the repair service sent by HWA.
The technician was great💙
Automated system is kind of a pain, but once we talked to an actual person. They were super helpful, got our claim started promptly. Confirmed our appointment and approved our claim within a 13 hour period.
Ease of signing up and all the covered items you offer
Speed Service did great work and was on time.
Home Warranty of America offers comprehensive home warranty plans designed to protect homeowners from the financial burden of unexpected repairs. The company provides coverage for essential household appliances and system components, including refrigerators, washers, dryers, plumbing systems, and heating and cooling systems. With plans starting as low as $46.08 per month, Home Warranty of America aims to cater to both home buyers and sellers seeking peace of mind regarding household maintenance costs. Targeting residential customers, the company emphasizes its commitment to customer service, offering a 30-day money-back guarantee on all warranty plans. Homeowners can request service for covered items online or by phone, ensuring prompt attention from verified service professionals. By providing various plan options, Home Warranty of America seeks to meet the diverse needs of homeowners looking to safeguard their budgets against everyday home repair challenges.
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