Home Warranty of America
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Our claim was denied by HWA
Our microwave broke and HWA denied our claim. A part inside the built in microwave broke one day and now we cannot open or operate the microwave. A repair person came to our home, took the microwave apart and showed us the part that is supposed to operate and release the microwave door. He checked and the part is no longer available to order from Whirlpool corporation. HWA stated that our claim was not covered due to an exclusion in the policy. If an appliance breaks and is listed as covered under the warranty, it should be fixed or replaced. Our claim has been appealed today and hopefully they will agree that this was a covered loss.