HSS ProService Reviews

Good course by Andy Taylor good points on safe means of working on petrol stations

ordered soil, and on the day it was supposed to turn up they just cancelled it and sent the money back! waste of time!

Having an awful time with HSS. Two items arrived unusable or not working – the edging sander and the RCD protector. The drum sander stopped working after two hours, and wasn't able to be replaced until the next day. The edging sander wasn't able to be replaced for another day as customer service were closed in the afternoon when I realised it didn't work and tried to report. I took time off work to do this so it's been a nightmare. On the positive side the customer service team have been really great, answering my questions and doing their best to get new equipment out to me. I just wouldn't trust the reliability of their equipment and wish I'd gone for a more trusted local hire company.

Prompt service as always

I hired a rotovator from them, delivery and collection on the same day, simply because it was to work in a field. Delivery was fine but no collection on the same day. I contacted them and they said it couldn't be possible, "they don't do that", but online you click for same day and the contract says same day. So what, am I supposed to do, sleep in a field like a sheperds dog? Then the machine: the belt was at the end of its life so stopped working really often and the start handle broke, probably because it was on the same state of the machine. End of the job, can't finish it and customer service doesn't respond. Update about this review after HSS contacted me an answered to this review....I gave them all information they asked for and you know what?....nothing it's just to look better on trustpilot when they have bad review. Even the customer service who should answer in the 48h never did!!

Product arrived in good condition and on time.

Easy to order, free delivery and delivered on date due

Amazingly fast delivery.

Excellent quick service

Craig at the Grimsby branch has been brilliant this morning. Had a job where we needed equipment ASAP. He sorted it in a heartbeat. I wish all my work was in Grimsby.

Arrived when it was supposed to and the driver was very pleasant. The product; soil was very good quality. Impressed with the whole process.

Great customer feedback, from Mo. Very patient, customer focused. First time I would receive customer service where I didn't have to phone many times for answers as being ignored. On top of all requested. Top 1.

Really easy to arrange equipment hire ( floor sanders) and the service rep went through how to use the equipment. Gateshead is a little out of my way but the service was excellent. Will definitely use again.

great service and easy delivery of plywood. 2nd time using and no issues

Great experience

Quick, reliable.

The hiring of the equipment was straightforward, no hustle. The service at the depot was excellent. Polite and friendly, and plenty of time given even for just a day hire. The equipment was easy to use and very good!

Kept us up to speed with delivery timescales and easy to purchase the goods from them

Excellent equipment and price, and easy online booking. Friendly and helpful staff. It was slightly irritating that I was sent to a depot half an hour's drive away in a nearby town when there is a depot much nearer.

Good product Reasonable Price Delivered very quickly from date of order (next day) in my case Will definitely use again 😀