Review summary

HP has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and expensive.

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R
Hewlitt Packard Personal Review

Hewlitt Packard Personal Review – Negative I am not writing this to tell others not to purchase HP Products, but I will just relate my story and you can make your own mind up. I must first apologize as the exact dates might be a day or two off, you will understand when I get more into the details. On the 29th of August 2024, I ordered a HP Pavilion Laptop 16t-af000, 16" directly from HP. The laptop arrived the 14th of September. I installed all my person purchased programs, MS Office, Photoshop, those type of programs. I am not a gamer and am a 73-year-old retired government worker. I use it for personal reason nothing complicated. The first issue was I was unable to use the stylus on my touchscreen, not critical but I paid for touch screen. Once that happened it all turned bad and I started to have more and more issues with the laptop and I contacted HP every time at least twice a week. HP had techs and higher techs remote in and acknowledged the problems and all had one solution I believe they called a Cloud Boot. 1. Remove all programs and files to an external drive. 2. I was then told to totally wipe the hard drive clean. 3. I was to reinstall Windows 11 and then all my programs. (This process with removing, reinstalling took more than 6 hours.) Prior to doing all the above I asked HP since they acknowledged the issues why don’t they just send me a new one and I will send this one back. They said they couldn’t do that and only replace items if damaged in shipment (Good to know). Their other solution was to take it to a HP Certified repair shop. I contacted the one suggested and was told it would probably take 3-4 weeks IF they could fix it. This is the only PC I have and have been working around the issues but still getting stuff down but takes about 50% more time. The contact between myself and HP continued with a multitude of techs remoting in, assigning case numbers, resending to a different tech that was a specialist in this area of repair. I have about 8-10 case numbers all of them still sitting there either closed or they just don’t care. They have called and then sent emails stating sorry they missed me on phone and they would appreciate a good time and day to call which I gave them. I waited 2 hours from the set time and nothing. I called the number and go the recording that this number is not available at this time and try again later. The tech connected to that number finally sent me an email apologizing that he was on vacation/. So here I sit with an expensive hunk of junk that Hewlitt Packard could care less about. The simplest solution would be to just replace the one sent to me with a new one and I wouldn’t be sitting here writing this. The laptop still has all the issues with a new one poking its head up now and then but I have dealt with it. I believe that HP was at a loss and figured if I was ignored long enough that I would just go away. I wrote hard letters, not emails to several HP Executives but no acknowledgement of receipt and I am sure they made it to the shredder shortly after they got it. I am just one customer that HP won’t missed and I will be easily replaced. So all you prospective HP purchasers I hope maybe this gives you some insight in what might happen. It happened to me and who knows what else will go wrong. Laptop iffy and will not connect to one of my HP printers (new Issue) Just a heads up.

Printer scanning issues

I called three times to resolve an issue with scanning from my HP Office Jet Pro. All my calls were sent to agents in India. They did not listen to my questions and they did not resolve the issue.

Super firma

Szybka realizacja i dobre ceny – na pewno wrócę.

KE
Meest waardeloze klantenservice ooit

Meest waardeloze klantenservice ooit. Zelfs een 1 is te hoog!! Nooit iets bestellen bij HP!!! Een monitor online bestelt. Daar ging het al fout wel een bevestiging gekregen maar nooit verwerkt. De dag erna contact opgenomen via de chat. De medewerker zei; dat jij een bevestiging hebt ontvangen betekent niet dat je het ook krijgt?? Daarna meerdere malen aangegeven de bestelling te annuleren omdat ik de bestelling zelf niet kon annuleren. Ondanks mijn verzoeken alsnog verstuurd. Toen contact opgenomen met de klantenservice. Werd ik meerdere malen weggedrukt omdat ik steeds een Engelstalig persoon aan de lijn kreeg. Vervolgens kreeg ik Ricardo aan de telefoon waarbij ik duidelijk probeerde te maken dat ik 4-5 keer werd weggedrukt. Die onderbrak mij midden in het verhaal en wou zijn eigen verhaal kwijt terwijl ik niet eens was uitgesproken en ook hij drukt mij weg. Ze hebben op de klantenservice totaal geen empatisch vermogen en zijn heel onvriendelijk, denken niet mee en kunnen dus onbeperkt een gesprek wegdrukken als ze het gesprek niet willen aanhoren. Voor mij een reden om noooooit meer iets bij HP te bestellen. Dit was de meest waardeloze klantenservice waarmee ik ooit heb gesproken

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HP Inc.

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60 total • Write a review

Showing 21 - 30 of 56 reviews
T
1 out of 5 stars

Nooit geleverd

Laptop online besteld op hp.com op 7/6/2025. Pas op 17/6/2025 melding ontvangen dat de laptop niet meer voorradig is. Betaling werd op 7/6/2025 direct uitgevoerd. Op dit moment is het nog steeds wachten op terugbetaling... Communicatie is dramatisch. Je zou toch verwachten dat zo'n bedrijven een professionele verzending zouden hebben die de dag erna wordt geleverd, niet dus... AMATEURS!!!

Date of experience: June 22, 2025

RS
1 out of 5 stars

Eine absolute "Sauerei" nach 10 Jahren…

Eine absolute "Sauerei" nach 10 Jahren dem Drucker eine neue Firmware aufzuspielen damit nur HP-Original-Druckerpatronen eingesetzt werden können. Andere Hersteller bieten dieses Verhalten nicht und werden von uns in Zukunft bevorzugt und HP für immer gemieden!!!

Date of experience: June 22, 2025

AB
1 out of 5 stars

Imprimante sans port USB

Imprimante sans port USB. Ce n'est pas compréhensible. Il aurait fallu que ça soit mis EN GROS sur la fiche produit. Leur "wifi" et applications ne fonctionnent pas avec un réseau mobile partagé. J'ai fait confiance parce que c'est une grande marque, mais j'aurais pas du.

Date of experience: June 22, 2025

MG
1 out of 5 stars

Device never worked properly – HP ignores refund & impossible to reach support

I contacted HP support several times. At first, they denied any problem and said the device was fine. Only after days of testing and pressure, they finally agreed to take it in for repair. In December, HP told me the repair would be delayed due to missing parts, so I officially withdrew from the contract (as allowed by § 440 BGB in Germany). Just two days later, HP sent the device back without repairing it, completely ignoring my withdrawal request. They claimed the motherboard and GPU were replaced, but the issue continued – and got worse. On June 14, the PC shut down 6 times in one day. Since June 21, it doesn’t turn on at all. It’s now a dead machine. HP still refuses to refund my money, and what’s worse: ❌ There’s no official support email to contact them ❌ The online support is a dead end ❌ You’re stuck in loops and get no real help I have now handed the case to my lawyer (thankfully I have legal insurance). I would never buy from HP again. Extremely disappointed.

Date of experience: June 22, 2025

DN
1 out of 5 stars

I will never buy a HP again

I will never buy a HP again, they refused to honor my warranty and blamed me for damage that wasn’t my fault. They tell you one thing then do another. They can’t be trusted.

Date of experience: June 22, 2025

KM
1 out of 5 stars

I bought an HP Pavillion lap top and…

I bought an HP Pavillion lap top and have had issues from day one. Then they convinced me to purchase a "support" plan. Cannot get a live person, no support e-mail, snail mail or chat. Even though I can print strait from my phone they continue to say it's a printer problem and press me to purchase another 'service plan'. IT IS NOT a printer problem. I have logged OVER 30 calls and still no resolution. So I drove to an HP service location AND THE BUSINESS DOES NOT EXIST! WILL NEVER BUY ANYTHING HP EVER AGAIN.

Date of experience: June 21, 2025

N
1 out of 5 stars

HP Customer support and care cannot be trusted!

I can absolutely not recommend using HP. Just don't bother! I bought a three year extended full repair and damage service package with my laptop, and recently had to send it for repair. I got the confirmation several times from HP support that they expect the repair to take less than 8-10 business days. Then I received a notification from HP to days after they receive my laptop for repair that the repair will be delayed by a months so in total almost 1 1/2 months with no access to the laptop. This is clearly a HP supply chain issue creating huge frustrations and issues for a small business owner like me. And a multi-billion dollar company like HP cannot and will provide a loaner laptop to make good for problems and failures they create for their clients. Just another embarrassing poor service and multibillion dollar company that only care about profit and money over customer care, satisfaction or good business practice! Unacceptable!

Date of experience: June 20, 2025

MG
1 out of 5 stars

Bought a hp laptop 2 years ago from…

Bought a hp laptop 2 years ago from curry’s and took out 3 year warranty with hp. Spoke to them a few days ago going from one person to another eventually was asked to ring curry’s. They refused to help saying hi back to HP Today I spent 2 hours speaking to various people who kept on sending to to different departments and would not let me even lodge a complaint I now have a machine if there was ever a problem not sure HP will help Happy to take the money not back it up with the service Recommend think twice before buying hp kit and especially warranty

Date of experience: June 20, 2025

tb
1 out of 5 stars

Shitty CEOs doing shit business

Shitty CEOs doing shit business. Got an hp laptop. That is down. No responses from these jackasses. I want repair. Replacement or refund or I'm starting retail dispute and finishing them off in court.

Date of experience: June 20, 2025

VP
1 out of 5 stars

Absolute rip off

Absolute rip off! I wish I had read these reviews before I got HP! What a huge waste of money. And having for bed to try and get hold of someone to help you.

Date of experience: June 20, 2025

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