HP Customer support and care cannot be trusted!
I can absolutely not recommend using HP. Just don't bother! I bought a three year extended full repair and damage service package with my laptop, and recently had to send it for repair. I got the confirmation several times from HP support that they expect the repair to take less than 8-10 business days. Then I received a notification from HP to days after they receive my laptop for repair that the repair will be delayed by a months so in total almost 1 1/2 months with no access to the laptop. This is clearly a HP supply chain issue creating huge frustrations and issues for a small business owner like me. And a multi-billion dollar company like HP cannot and will provide a loaner laptop to make good for problems and failures they create for their clients. Just another embarrassing poor service and multibillion dollar company that only care about profit and money over customer care, satisfaction or good business practice! Unacceptable!