Hotter Shoes Reviews

I have been ordering Hotter Shoes for a long time. Always really pleased with the quality of their shoes & boots, but oh dear what has happened. I bought a pair of shoes recently in their sale and the quality is awful. The sizing and width was all wrong. They felt cheap & nasty and I have, therefore, had to return them. Their delivery service is still as good as it always was, but the shoes feel like they come from a bad budget shoe shop. Definitely not the quality I am used to. Won't be buying any more. What a shame!

I was particularly impressed by the lady who answered the telephone and who dealt with my order. She spoke clearly and slowly enough that I did not have to ask her to repeat anything. Full marks to her, she is an asset to your company. The delivery, and information regarding delivery also worked well.

Sizing is terrible and inconsistent. When you receive the shoes which are the wrong size, you have to pay for the pleasure of returning them! Whoever is responsible for checking the sizing of the shoes is incompetent and must be replaced.

Paid for next day delivery sent on 3/4 working days .Rang customer services very poor response and poor attitude not really interested

Good quality products and choice of footwear.

Despite asking more than once and most recently in October, Hotter have still NOT removed my Mother's name from their mailing list. Once a regular customer she suffered a life changing injury 4 years ago, which means she can never wear shoes again (explanation given as to why she doesn't want a catalogue) So to be repeatedly receiving catalogues is upsetting for her but yet they keep on coming. 'James' stated that she may still receive one or two catalogues as they are arranged in advance but not after that. That was Oct. it's Feb. now and she has just received yet another catalogue. I'm furious.

I ordered Hotter slippers online as my popular local store (Fleetwood affinity) has been closed. I would class ourselves as good customers. I just need to look at the literal STACK of Hotter shoeboxes I have containing shoes bought in stores, however you've lost a customer. 1. You closed a popular local store. 2. I'm forced to now look online, but you use EVRI, the UKs worst courier service for (non)delivery (FACT). 3. It appears you charge for returns but NOT for exchanges. How is this fair? I don't want an exchange because it means I have to deal with Evri again. NO WAY. We avoid them at all cost. They fail to deliver almost ALL the time and when they do deliver, its not to the right address, or often they don't deliver at all. We've even had one of the drivers round here stealing deliveries at Xmas. 4. Regardless of the above, I ordered as I didn't realise the situation with the courier until after the event. Evri dumped the parcel at night, outside, at my address and left it with no attempt whatsoever to deliver to a person (all on camera). My slippers are too big as the design seems different since I last had this type, and I'm being charged to return the items as I don't want to deal with the dreadful courier again. Because of this and the other above reasons, I wont be buying from Hotter ever again - Not impressed. A good recipe on how to lose a loyal customer.

Easy to order. Couldn’t get my size down chanced half size up it too big. No bother to return

Shoes are great and the post office delivered on time - thank you.

Bought a pair of walking boots. Total heaven! From the first step they were just perfection. The half sizes are brilliant as I like a bit bigger than my size 5 for walking so I can use thicker socks but very often a 6 is too big. I can thoroughly recommend.

Catalogue arrived in mail - I have never signed up for this store & haven’t agreed to marketing communications. Have they bought personal details from somewhere?

I have been buying womens Hotter shoes for my wife for many years. She always buy an extra wide fit with velcro strap fastening. However, recently Hotter have reduced the strap length from 6" to 5". This means that she cannot rely on the strap to stay fastened as it barely reaches across. She has complained to both the Hotter outlet and factory but can never get a satisfactory explanation as to why they have decided to shorten the strap on an extra wide fitting shoe . It defeats the purpose of having a wide fitting and seems illogical to me. If it's just to save them money then they are ultimately losing out as she will not be buying.

Ordered shoes for £89. I loved the shoes apart from the straps being different lengths on each shoe. I tried to contact hotter but got no reply. I used the return label to return the shoes. They have received them but I’ve now been waiting over 14 days and still not received my refund. I would have been happy to just change the shoes for a pair with correct straps but now they have lost a customer. Edit: 9/6/25 after another email quoting consumer rights I have finally received my refund.

I’m always happy with my purchases been ordering shoes, sandals and boots from hotter for many years always comfortable and never wear out.

I visited the Barlborough store on Friday and the lady Karen ordered my rose pink chase 11 trainers which arrived within 24 hours to my door. This was brilliant service. Rachel the manageress is always very efficient. Today my husband visited the shop on his own and was very disappointed with the service. The lady assistant started to serve him but then left him to talk to another customer who had just entered the shop. The conversation was focused on water repellent spray and nubuck cleaner which lasted over ten minutes. My husband ended up walking out because she had neglected serving him so you lost a sale of mens shoes in favour of upselling cleaning products. We will return when Rachel has returned from her holiday.

Recently bought second pair of Tone shoes this time in red. All great except you no longer sell polish for the shoe colours you sell - and no where here has polish that colour. So disappointing. No Hotter shops anywhere near me either. Will have to stick to black shoes - or shop elsewhere

My wife and I have bought Hotter Shoes for many years, mainly because we wanted to support a British Company and jobs for British people. However, my wife today received two pairs of slippers. one of which we were disappointed to find was made in China. I can find no mention online or in the Brochures we received, that this item was not made in England. If Hotter are going to make shoes abroad, they should have the decency to say so, and not allow people to think they are buying British.

Why oh why don’t they realise that wider feet need wider soles and not just a bit of extra material in the upper? Just bought some Mist GTX extra wide but have had to return them. Why, because the sole of the shoe is way too narrow, seriously narrow, which means the foot spills over the edges and has no support on the outer part of the foot. There is extra width of fabric on the upper so they aren’t too tight and there’s also plenty of depth to cater for a high instep. I have a very wide foot with the extra problem of a high instep and my instep starts almost immediately after my toes, so getting shoes wide and deep enough is problematic. So these shoes could be perfect if they had made the actual soles wider. But, sadly they haven’t and they are actually narrower than a lot of shoes. So, just be aware before you order.

Bought these Orion trainers in York. As they don't come in wide and I have wide feet and previous shoes in the brand had been a big snug I went up a half size and they have been perfect. Just done a weekend away wearing them all the time without any rubbing and found that the cushioning is excellent

Although I have been happy to live in a pair of extremely wide Hotter boots, I needed summer shoes for an event. The patience I received from the staff at the Hotter shop in Chichester was incredible. A young woman there called Steph kept on looking for more shoes when even the widest shoes were too tight for me. And she found some! I was so happy I felt like dancing and that is exactly what I shall be doing in them next month.