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Shop staff uninterested in damaged lace after three weeks
I bought a pair of lace up shoes on 11/1/25. Today, less than four weeks later, I took them back to the shop because one of the laces was damaged and will probably break shortly. The staff were smug and uninterested, claiming that laces are not an integral part of the shoes, which is as ridiculous as suggesting that tyres are not an integral part of a car. I have not been able to buy replacement laces which are the same colour, which means the shoes.will shortly become unwearable. I was really shocked by the poor service and dismissive attitude of the staff.