Over a year ago
My shoes arrived fast, and l got emails from you keeping me updated on what was happened, good service . Anna.
Over a year ago
New box design very inconvenient. Insole of Leap II not firmly attached as previous purchase of Leap. Back of shoe not as good either. .
I have bought shoes and boots from hotter for years and they have been warm, comfortable and have lasted. I recently bought new boots and shoes and what a what a disappointment they were, they are cold, hard and uncomfortable it leaves me reluctant to buy from them again
Tracey in your Dorchester store is so knowledgeable, helpful and encouraging. She always advises me which styles will suit my feet best and warns me if I’ve chosen badly, without being at all pushy. I value her knowledge and guidance. If she orders online for me, delivery is always quick.
I returned a pair of boots described as wide fit however after wearing them around the house they turned out to be extremely painful as they were too narrow. Hotter refused to refund as they said they had been worn. THEY DEFINITELY HAD NOT. Shame on you Hotter! Why don’t you sell wide shoes that are actually wide. The customer service phone call was very uncomfortable as she was very argumentative. I won’t risk wide fit hotter unless I try them on in the shop. Online is purchase is high risk! Hotter please don’t send me your standard response “Thank you for your review. We are sorry to hear of the issue you have experienced with your Hotter boots. If a customer feels an item received is faulty, we ask the customer to contact us to enable us to resolve the issue immediately.” NO YOU DONT!
I have a lot of Hotter footwear, all of it comfortable. I recently ordered a pair which were a little on the small size, my fault as I needed half a size bigger. I returned them with no problem and ordered a replacement pair, correct size, different shoe colour. It took just 1 week for the return and the replacement to arrive. Great customer service, no fuss and no extra charges!
Member of staff at the Hotter (at Dobbies Eskbank) where I got my walking boots was just wonderful - very helpful and extremely pleasant. The Hotter in Princes Street also has extremely pleasant and helpful staff. Thank you Hotter
What on earth has happened to Hotter shoes? I have several pairs, bought before they went into administration that are exceptionally comfortable and good quality. This is no longer the case, the fit has changed which affects the comfort and the quality has deteriorated significantly. They are now made in China I believe which may account for the increased postage and deteriorating quality. What a shame this has happened to Hotter shoes. Go back to your Lancashire roots.
I ordered boots in the sale on 31 December 24. On 2nd January I received an email saying order could not be fulfilled till 20 Jan did I want to cancel. I cancelled in writing 6th Jan. 20 Jan still no refund. Contacted hotter they had forgotten to send refund. Apparently did send the next day and I am still waiting to receive it? Am really cross as hotter say once they have sent it (could take 5-10 days AGAIN) nothing more they can do! Eg dont contact not interested. Where is my refund Hotter?
Based on analysis of 71 reviews rated 1-2 stars for Hotter Shoes
“First of all I realize these shoes are being shipped from overseas, HOWEVER, it never took 2 months to reach me in Fl...”
“I had bought the shoes discounted and looking at returns policy it didn't seem worth sending them back”
“I had to wait 14days for a refund”
“One shoe looked ok”
“45 for delivery and return for something that was totally unusable”
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Hotter Shoes is a footwear company that specializes in creating comfortable shoes designed for everyday wear. The company focuses on providing a wide range of styles, including casual, formal, and outdoor footwear. Hotter Shoes is dedicated to comfort, utilizing innovative materials and designs to ensure that their products meet the needs of customers seeking both style and practicality. Targeting individuals who prioritize comfort in their footwear choices, Hotter Shoes caters to a diverse customer base, including those with specific foot health concerns. The company's commitment to quality craftsmanship and attention to detail has established it as a trusted name in the shoe industry. Consumers can explore the extensive selection of shoes available through the company's website, www.hotter.com, which offers an easy shopping experience and detailed product information.
Hotter Shoes receives a mixed response from consumers, with many praising the comfort and quality of the shoes, particularly for those who are on their feet all day. Reviewers highlight the helpfulness of staff and commend the good service experienced in-store. However, a significant number of customers express dissatisfaction with the quality control, noting issues such as poor stitching and sizing inaccuracies. Complaints about high delivery and return fees are also prevalent, with some feeling misled by the costs associated with returning items. Additionally, there are concerns regarding the decline in overall product quality compared to previous years. While some enjoy their purchases, the negative feedback regarding customer service and product issues overshadows the positives. Overall, the sentiment leans towards disappointment.
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