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Hotter Shoes
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Incompetent customer service. Despite asking more than once …
Despite asking more than once and most recently in October, Hotter have still NOT removed my Mother's name from their mailing list. Once a regular customer she suffered a life changing injury 4 years ago, which means she can never wear shoes again (explanation given as to why she doesn't want a catalogue) So to be repeatedly receiving catalogues is upsetting for her but yet they keep on coming. 'James' stated that she may still receive one or two catalogues as they are arranged in advance but not after that. That was Oct. it's Feb. now and she has just received yet another catalogue. I'm furious.