Hotter Shoes
View company profile →
Poor courier and poor returns
I ordered Hotter slippers online as my popular local store (Fleetwood affinity) has been closed. I would class ourselves as good customers. I just need to look at the literal STACK of Hotter shoeboxes I have containing shoes bought in stores, however you've lost a customer. 1. You closed a popular local store. 2. I'm forced to now look online, but you use EVRI, the UKs worst courier service for (non)delivery (FACT). 3. It appears you charge for returns but NOT for exchanges. How is this fair? I don't want an exchange because it means I have to deal with Evri again. NO WAY. We avoid them at all cost. They fail to deliver almost ALL the time and when they do deliver, its not to the right address, or often they don't deliver at all. We've even had one of the drivers round here stealing deliveries at Xmas. 4. Regardless of the above, I ordered as I didn't realise the situation with the courier until after the event. Evri dumped the parcel at night, outside, at my address and left it with no attempt whatsoever to deliver to a person (all on camera). My slippers are too big as the design seems different since I last had this type, and I'm being charged to return the items as I don't want to deal with the dreadful courier again. Because of this and the other above reasons, I wont be buying from Hotter ever again - Not impressed. A good recipe on how to lose a loyal customer.