Home Telecom Reviews

Eclipse are always helpful, all people I spoke to were easily understood, very professional at their job, and patient with slow users like myself. Laura and Matt were nice to speak with, and terrific help in all matters.

First class service from the call handler - v professional. Not so pleased with the price, but we'll see how it performs. (It had better be good!)

George was very responsive and sorted out my house moving

It's the first time I've spoken to Home Telecom since they started working with Gigabit Networks, and I can tell you their service is massively better! I spoke to Sarah on the phone, and she was very helpful in identifying my issues. I'm very glad they're handling their support from now on

Tried cancelling this for a week. Their website is atrocious, their live chat takes 20 mins before someone answers, then they want you to call in to cancel, but they don't answer the phone ... tell you that you HAVE to call because the promotions department want to offer you some deal that you don't want. Have just cancelled the direct debit. I paid premium prices for premium service ... turns out that it's not a premium service.

The Man on the phone was so helpful and patient because I was looking after my Grandkids and they was fighting so he called me back so I could sort them out

Very efficient and helpful

Robert was extremely helpful. Polite and respectful. Explained everything

So easy and very helpful.

After what has been a stressful week of my Internet not working I spoke to Richard and within minutes he had spotted the issue and had it all working , The guy deserves a pay rise and not an extra bone for his dog

Lady was very pleasant and helpful

Friendly helpful staff. Was previously a customer went elsewhere and come back due to a better service by home telecom although prices a little higher.

I don't why am paying for delivery fee and installation fee as a first timer which is supposed to be free

Kebbis couldn't have been more helpful. He had an informative answer for every question I had and made me feel confident about my moving in process. I would definitely use this service again!

Great service

Mateo was great, genuine customer service, clear informations and guidance, best customer service i had in a really long time. Thank you Mateo !

Norbert was really patient and helpful in reconneting my Internet connection

Excellent good.

Jordan was great! Made the process of settling up bills super easy and not stressful. I stress very easily and I was super relaxed the whole phone call. Everything was sorted quickly and professionally. All in all, great service, thanks.