Kebbis was very helpful !
Kebbis was very helpful !

10 months ago
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
10 months ago
Mia was very patient and helpful.
Kebbis was very helpful !
Wonderful customer support for a change! Thank you!
Laura is very helpul and very professional.
I accepted a call from Simeon to help set up my broadband in my new flat rental in Tonbridge. He was lucid and very helpful explaining my options - taking time to explain the available options and listening to my concerns.
Hash was very supportive and clear about the deal which was explained in clear terms, he took time to elucidate on each package, on what it covers and the price for it
Brilliant. extremely helpful and informed
Great service went beyond what I thought they could do
Kevvis was great. Very helpful clear
Guy I spoke to didn’t baffle me with to much info; I required a cheaper deal he found me one
Cal was very helpful and thorough! He made everything very clear and easy
I was already a customer been with home telecom for 3 1/2 years, my internet went down only to find out that my contract had been cancelled and I now had to take out a new contract and also pay installation fee, which couldn’t be connected until the 22nd, the man that I spoke to couldn’t give me a reason why Not happy as I work from home a lot
The man Norbert was very polite and extremely helpful
Quick and efficient service, thank you.
quick response good service
Spoke with George and Laura today both regarding separate incidents and they were both very helpful both through live chat and telephone, very prompt and no need to repeat information makes a pleasant change in this society to speak with a real person. I was really surprised at how easy it was to upgrade my broadband as someone technologically able it may have been easier as I knew what I was asking for but nontheless very happy. I would rate 5 however when I emailed about the same thing about a month ago I had no response 5* for Laura and George 4* for the company themselves Please pass this information on as customer service is hard enough let alone not being praised for good work aswell.
The guy norbert was very patient with this old technophobe, talking me through every step to reset my router after a house move. Could not fault his knowledge and took me through every step with clear instructions. Top service ,thank you
The gentleman I spoke with today, Carter, was very helpful and managed to get me a great deal, he was professional and helpful.
Very poor response. Customer service is not good
will was very helpful today , got me a great price
Will has been absolutely fantastic today
Based on analysis of 87 reviews rated 1-2 stars for Home Telecom
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“I was already a customer been with home telecom for 3 1/2 years, my internet went down only to find out that my contr...”
“Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close yo...”
“This is follow-up to my original review from June 30th”
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Home Telecom is a UK-based broadband and utility specialist that provides comprehensive services tailored for tenants, landlords, and homeowners. The company offers a range of solutions, including broadband packages, energy, water, and council tax services, facilitating a seamless setup process for customers moving into new residences. With flexible contracts that align with tenancy agreements and installation dates arranged to suit customers' schedules, Home Telecom aims to simplify the often-stressful moving experience. Targeting over 4,000 letting agents, Home Telecom ensures that customers can access reliable broadband and utility services with ease. Their offerings include fast and dependable broadband connections, designed to accommodate multiple users simultaneously without interruptions. By focusing on a complete home setup, the company provides a centralized service for all essential utilities, making it an ideal choice for those seeking convenience and efficiency during their transition to a new home.
Home Telecom generally receives positive feedback for its helpful and attentive staff, with many customers praising individual representatives like Liam, Mia, and Jay Brown for their patience and problem-solving abilities. Reviewers frequently highlight the excellent customer service, noting how staff members go above and beyond to assist with issues, particularly for those working from home. However, some customers express frustration with the service quality over time, mentioning that the internet performance declined after a few months, necessitating additional equipment like network extenders. Complaints also arise regarding the company's responsiveness to issues, with some feeling that their concerns are not adequately addressed.
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