10 months ago
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
10 months ago
Mia was very patient and helpful.
I spoke with Magdelena who was extremely helpful in taking away the stress of setting up all the bills for my new home. She walked me through all the options very clearly, answered all my questions, and was very friendly and polite throughout.
This company doesn't provide customer service. If you try to email them you'll get a "thanks for getting in touch, we aim to reply within 2 days" auto response and that's your lot. No doubt they'll reply to this review asking me to contact them so they can look into it. Clowns. Be warned, this ridiculous provider is owned by TalkTalk and to expect anything other than utter disdain when you need help is naïve.
Amazing, Magdalena was super helpful and reassuring. She explained everything really well and was very personable and reassured me about the whole process. Helped sort what would’ve been an extra admin task for me in a few minutes.
Irgin, the guy who helped me set up the contract was very helpful, friendly and has a sense of humour. Very reliable, great experience, would recommend.
I had a few minor issues with my internet/router. I spoke to George over the Live Chat feature and he helped rectify the issues quickly and smoothly. Fantastic service!
Cal's assistance was greatly appreciated, as he made the process easy, straightforward, and efficient, culminating in a highly professional outcome.
Beware if you want to change any instructions. Hometelecom struggle to get what should be simple sorted. No multi skilled staff .. everything organised by function ... so if you have a multi issue problem... its a bit hicory dicory. Would I go with these folk again ... probably not . . I was hoping small ment.... on it ... but they no better than the big boys ( eg talk talk). Am 6mths into a 24mth contract so leaving them will cost £250 plus all the fuss of sending the gear pack ... so will have to stick it out a bit longer. Overall disappointed and frustrated.
Home telecom took over the backend of NoOne Broadband and then proceeded to completely take over all aspects, any attempt to communicate with them about cancelling and next steps were met with silence until I cancelled my direct debit. At which I finally got a response via email stating that the company I was switching to should have issued a switch request, then after being told that I'm already with the new broadband company I was called ,but I dont answer calls without prior warning, then I received an email saying 'this is precisely why we dont do cancellations over email'. I replied "I communicated that I was switching providers 2-3 weeks prior for steps to cancel and received no correspondence". Then they went silent and I got a bill email for 3 months of broadband I have not been a user of and i have not been able to log into the customer portal for NoOne Broadband for 2 of those months. Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close your account via email or even reply to an email until their bottom line is affected.
There is zero customer support , I have send 9 emails , phones dont work , ironically for a telecommunications company- stay as far away as you can
I was given a date that was not available. I had made it very clear that the date was important to me. I now have to cancel with Home Telecom
I’ve been with hometelcom for a year help with my home move. I was assisted by Laura who was kind, patient and went above and beyond to help me. Thnx Laura
Ergin was very kind and helpful! He ensured my needs were met and talked me through everything i needed to know!
Fast and accurate service from George Cuffe today, who helped my update the contact details on my account. Thanks.
Very helpful friendly service, Ergin explained everything in detail and was on hand to answer all questions. Great service
That's great
I got a call from Jordan to help me set up my broadband and other utilities for the flat that I will be moving into. Although I had set up my other utilities, he helped me find the best broadband package. He also helped me to receive a Sky package for half price which has helped me to save money on streaming services. He was excellent to talk to, very friendly and made the process simple. Thank you for all your help :)
Home telecom took over the service from Cuckoo and have proved to be a good supplier of broadband. On the one occasion I had a drop in speed they quickly sorted it out. I am now leaving them as I’m moving out of my apartment. I contacted them via their live chat and George promptly in addressed my issue.
George was really helpful in the package subscription setup process. Thank you for the guidance.
Wonderful Vivian ,excellent delivery.love her .Temi
Super easy set-up and friendly team who talked you through the process - Mia was super helpful! 💫
Based on analysis of 87 reviews rated 1-2 stars for Home Telecom
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“I was already a customer been with home telecom for 3 1/2 years, my internet went down only to find out that my contr...”
“Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close yo...”
“This is follow-up to my original review from June 30th”
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Home Telecom is a UK-based broadband and utility specialist that provides comprehensive services tailored for tenants, landlords, and homeowners. The company offers a range of solutions, including broadband packages, energy, water, and council tax services, facilitating a seamless setup process for customers moving into new residences. With flexible contracts that align with tenancy agreements and installation dates arranged to suit customers' schedules, Home Telecom aims to simplify the often-stressful moving experience. Targeting over 4,000 letting agents, Home Telecom ensures that customers can access reliable broadband and utility services with ease. Their offerings include fast and dependable broadband connections, designed to accommodate multiple users simultaneously without interruptions. By focusing on a complete home setup, the company provides a centralized service for all essential utilities, making it an ideal choice for those seeking convenience and efficiency during their transition to a new home.
Home Telecom generally receives positive feedback for its helpful and attentive staff, with many customers praising individual representatives like Liam, Mia, and Jay Brown for their patience and problem-solving abilities. Reviewers frequently highlight the excellent customer service, noting how staff members go above and beyond to assist with issues, particularly for those working from home. However, some customers express frustration with the service quality over time, mentioning that the internet performance declined after a few months, necessitating additional equipment like network extenders. Complaints also arise regarding the company's responsiveness to issues, with some feeling that their concerns are not adequately addressed.
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