Amir was fantastic
Had a lovely experience with amir, he made sure everything was clear and a painless, streamlined process. Thank you to him!

10 months ago
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
10 months ago
Mia was very patient and helpful.
Had a lovely experience with amir, he made sure everything was clear and a painless, streamlined process. Thank you to him!
The agent now to do his job.He woas very polite.He help.me with all the information
The team is very good and they have a lot of Patience, They have very good customer service. 11/10 for Grant and Vivin
Good clear communication
Ergin was very efficient, polite and helpful. He made the daunting task of sorting bills seem very manageable.
Terrible company from customer service to shocking broadband, but oh no you must pay! Never use again, don't recommend at all!
Jay Brown was very clear in laying out the informaition for me and understood when I did not wish to give further info for privacy reasons.
I went on live chat with Scott jordon and he helped me very fast and easily no confusion and made my day a lot easier:)
Jay brown was very helpful had good knowledge about your products
I had the absolute pleasure of speaking with Magdalena. I had requested support with setting up utilities (internet, water, electricity), and she called me within 10 minutes — not just to answer questions, but to walk me through everything with kindness, clarity, and genuine care. Magdalena is a top-level professional: - Exceptionally polite, friendly, and knowledgeable - Took the time to make sure I understood every step - Answered all my questions without rushing - Made me feel valued, heard, and fully taken care of This kind of thoughtful, human-centered support is rare — not just in customer service, but in any customer-facing role. Magdalena clearly has a gift for people and a true commitment to helping others. Talents like hers are gold. Thank you again, Magdalena, for turning what could’ve been a stressful step into a calm, positive, and even joyful experience. You’ve set a new standard for what customer support should feel like.
Magda and David were very helpful in setting up my utility bills for my move. I can't think of any improvements
Amir was very kind and helpful :)
Magda was great, she really helped make everything clear and easy to understand. I had a great experience
Amazing services, I spoke with Raj he was extremely helpful and took me through all the steps. He answered all my questions and reassured me about the whole process, he was very friendly and polite. thank you
Friendly manner from ergin and efficient
This is follow-up to my original review from June 30th. I echo others, stay far away from this provider! It is a scam, and they have looked into every angle to ensure they can legally scam the customer! As I said in the original review, I had to select an appointment date, and paid extra for first available appointment for the broadband/internet order. Noone showed up to the appointment. I am not a tech savvy person; therefore, I had not opted for a cheaper self-service option with other providers. Despite the impression of the appointment, they only mailed me a router, which does not look like an internet router and I cannot install it, there is no instruction, and it overheated when I plugged it. As a follow-up to my original review, i got a call and email, basically saying that i cannot cancel without fee, because i have passed their period, they decided to just mail me the router, and they see nothing wrong with this, If I want an engineer visit they will charge me based on their contract...so in other words, they are saying we got your money and you have no choice that is good for you as a customer! They obviously have put a lot of thought in identifying every aspect to make sure the customer would have no right…and the follow-up from customer service is very evident of this. I was given these choices: cancelling with fee, asking for a engineer visit at a fee, sending them a picture (which I had said multiple times, I cannot set it up that is why I have picked a more expensive option with a technician setting up the internet for me) So this review is just to let others know to not get fooled by the good reviews, this is the real thing and Avoid this big scam. If this was a good service, this is what Home telecome would have done: given that I had an appointment and had paid for, Home telecome would have sent the technician with the router to set my internet up as I had selected and had paid for this service. If at any given time, home telecom decided that this was the case, Home telecome should have contacted me and discussed the change and had given me to option to agree or disagree with this change, to cancel and refund fully but instead home teclecone set up a front of giving the impression of an appointment, did not show up to the appointment, told me that they made the decision for you and eventhough i had selected the first available appointment, it has passed the cancellation period As I said, really, they have made sure to scam legally in every possible way. Home Telecome could make this right by delivering what I had ordered, sending a technician to set up the internet, but after multiple exchanges with the customer service it is evident that they just don’t care and do not intend to the right thing
They were honest and patient
George Cuffe Support George provided excellent customer support advice over the web chat, and the services home telecom provides is great overall although quite overpriced. You pay for hustle-free services, they take care of everything for you
I had the most amazing lady on the phone called Magdalen. She helped me get a better deal than what I’m on now. She’s a credit to your company with her amazing friendliness without being pushy. Thanku once again 😊
the support staff were great. the problem was fixed in under 10 min. George Cuffe is the man
Based on analysis of 87 reviews rated 1-2 stars for Home Telecom
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“I was already a customer been with home telecom for 3 1/2 years, my internet went down only to find out that my contr...”
“Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close yo...”
“This is follow-up to my original review from June 30th”
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Home Telecom is a UK-based broadband and utility specialist that provides comprehensive services tailored for tenants, landlords, and homeowners. The company offers a range of solutions, including broadband packages, energy, water, and council tax services, facilitating a seamless setup process for customers moving into new residences. With flexible contracts that align with tenancy agreements and installation dates arranged to suit customers' schedules, Home Telecom aims to simplify the often-stressful moving experience. Targeting over 4,000 letting agents, Home Telecom ensures that customers can access reliable broadband and utility services with ease. Their offerings include fast and dependable broadband connections, designed to accommodate multiple users simultaneously without interruptions. By focusing on a complete home setup, the company provides a centralized service for all essential utilities, making it an ideal choice for those seeking convenience and efficiency during their transition to a new home.
Home Telecom generally receives positive feedback for its helpful and attentive staff, with many customers praising individual representatives like Liam, Mia, and Jay Brown for their patience and problem-solving abilities. Reviewers frequently highlight the excellent customer service, noting how staff members go above and beyond to assist with issues, particularly for those working from home. However, some customers express frustration with the service quality over time, mentioning that the internet performance declined after a few months, necessitating additional equipment like network extenders. Complaints also arise regarding the company's responsiveness to issues, with some feeling that their concerns are not adequately addressed.
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