spoke to George today about login…
spoke to George today about login details and account details,five minutes later it was all sorted out.

10 months ago
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
10 months ago
Mia was very patient and helpful.
Reliable Internet service Needed to cancel as going overseas. online chat with George. He guided me through the process. Rang to cancel and spoke to very cheerful Scotsman. Great service.
Thank you George for your help today and understanding of my situation, many thanks 🤗
Ajay was really helpful, and sorted me a really good deal.
The agent who spoke to me was very helpful and assisted me with all I needed. He is professional and very knowledgeable.
I had help from AJ to help me move my wifi to a different location and also get me on another wifi payment plan and he was very helpful and it all ran smoothly!
Great customer service today from Home Telecom with the broadband upgrade, person who I discussed the package was great, very knowledgeable, very professional and efficient
Jay was helpful and informative over the phone
Fast, informative, not at all pushy. Answered lots of questions, speedy service. Great advice. 5/5
Great and helpful, really enjoyed the conversation Will!:)
It was great help from Jordan to select suitable services for my internet packages. Well explained and friendly service. Thak you Jordan.
Will is very helpful and appreciated all his guidance with us.
Friendly and approachable staff
Great service and great support
Dave was excellent.Helpful,professional, efficient and cheerful.Thank you
The caller (Sam) was polite , helpful & not pushy. I was very reluctant to give details regarding address, email, my monthly payment, which is the company policy before proceeding to why they are calling. In these days of scams, it makes you nervous to give these. I understand they need to ensure they are speaking to correct person but it made me very guarded
Great and helpful
After speaking to 3 separate operators regarding technical and billing issues.. Very pleased with everyone I spoke with! Polite and helpful.
Norbert was great today at finding and resolving my internet connection issues
Based on analysis of 87 reviews rated 1-2 stars for Home Telecom
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“I was already a customer been with home telecom for 3 1/2 years, my internet went down only to find out that my contr...”
“Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close yo...”
“This is follow-up to my original review from June 30th”
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Home Telecom is a UK-based broadband and utility specialist that provides comprehensive services tailored for tenants, landlords, and homeowners. The company offers a range of solutions, including broadband packages, energy, water, and council tax services, facilitating a seamless setup process for customers moving into new residences. With flexible contracts that align with tenancy agreements and installation dates arranged to suit customers' schedules, Home Telecom aims to simplify the often-stressful moving experience. Targeting over 4,000 letting agents, Home Telecom ensures that customers can access reliable broadband and utility services with ease. Their offerings include fast and dependable broadband connections, designed to accommodate multiple users simultaneously without interruptions. By focusing on a complete home setup, the company provides a centralized service for all essential utilities, making it an ideal choice for those seeking convenience and efficiency during their transition to a new home.
Home Telecom generally receives positive feedback for its helpful and attentive staff, with many customers praising individual representatives like Liam, Mia, and Jay Brown for their patience and problem-solving abilities. Reviewers frequently highlight the excellent customer service, noting how staff members go above and beyond to assist with issues, particularly for those working from home. However, some customers express frustration with the service quality over time, mentioning that the internet performance declined after a few months, necessitating additional equipment like network extenders. Complaints also arise regarding the company's responsiveness to issues, with some feeling that their concerns are not adequately addressed.
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