Home Telecom
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Terrible Customer Service
Awful customer service, clearly Home Telecom (Open Fibre) departments do not communicate with each other and the staff are rude, speaking over you when trying to explain why you are not satisfied with the service. I cancelled my service in Feb 25, they refused to acknowledge the cancellation, I then liaised with them early March 25 & they accepted the cancellation, I made a final payment & was advised my account is closed then April 25 they send an invoice for new charges and advise the account has never been closed. They asked for a cancellation ref and l advised it was Neve sent to me. I asked to speak with a manager and they advised managers are not available to take calls. I had to raise a complaint with no time frame set for a call-back & only advised they will investigate and update in the future. Shocking customer service. Home Telecom are very lapse in what they do, the internet product was fine, the company is just awful. Avoid them in my opinion.