Home Telecom
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AVOID AT ALL COSTS – Misleading, Expensive, and Zero Customer Respect give zero stars
If I could give zero stars, I would. I signed up for FTTP broadband with “No One” over a year ago, and for a while, the service and support were decent. That ended the moment Home Telecom took over, and it’s been downhill ever since. I called to move house mid-contract — No One website clearly said you can move your service and keep the same package. Total lie. Home Telecom claimed my original deal was unavailable at the new address and tried to force me into a worse package at a higher price, tied to a new 24-month contract. If I refused? A £150 cancellation fee. Extortion. This company is misleading, exploitative, and absolutely not customer-focused. They don’t honour original contracts, they hide behind technicalities, and their idea of support is gaslighting you into thinking it’s normal to pay more for less. Also, take a good look at all the suspiciously positive reviews floating around. Everywhere that can’t be curated by the company — like Google Reviews — shows the truth: under 2 stars. That should tell you everything you need to know. Avoid Home Telecom like the plague. They are a perfect example of what’s wrong with the telecom industry — shady takeovers, broken promises, and treating customers like cash machine.