Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
homeenergy.co.uk
All reviews
272 total • Write a review
Showing 151 - 160 of 268 reviews
G
G
US
Switch 4 Weeks & Counting
Switch has still not completed after 4 weeks. Lots of wasted time writing emails and on the phone with zero progress. I’m now with them for electricity and my old supplier for gas. Paying more than I should due to the price increase and inability to log meter readings.
Date of experience: October 3, 2024
P
Pete
US
Their billing is confusing
Their billing is confusing. Despite providing meter readings within hours of them emailing to ask for them, they estimated (inaccurately in their favour) our bill each month. When we left them because of this and joined another supplier, they provided incorrect final meter readings despite me having screenshots of the correspondence I provided with the final meter readings on. To add insult to injury, they continued to take direct debits from us and when we reached out for a credit of money they owed us, their reaction was slow. Edit. Following the response I add the following. If true, I will take on board the issue of incorrect final meter readings with my new supplier. I do notice that specifically you focus on responding to push the blame elsewhere. Can you specifically answer the other issues? I was asked for meter readings, which I gave and also took screen shots of as I had no trust in your billing, as was proven. My point still stands. Their billing is confusing. They asked for a meter reading, which was given, then ignored that, for a reading from a new supplier and didn’t question the difference with anyone.
Date of experience: October 1, 2024
KG
Sabrina was very helpful
Sabrina was very helpful, reduced my direct debit and also showed me that I was due a refund. Easy to talk too & great outcome!
Date of experience: October 1, 2024
DL
Sabrina was very helpful & totally…
Sabrina was very helpful & totally professional
Date of experience: October 1, 2024
C
Colin
US
Excellent Energy Company
Competitive tariff and great customer service. I have been with this company from the begining of this year and have found them to be both efficient and helpful unlike many larger energy companies. I would recommend them without hesitation.
Date of experience: September 28, 2024
RT
very quick to talk to an advisor and…
very quick to talk to an advisor and they were most helpfull
Date of experience: September 25, 2024
db
hiren was simply so helpful and quick…
hiren was simply so helpful and quick to resolve
Date of experience: September 24, 2024
SR
Excellent Service.
The customer service assistant gave me clear information, that was 100% relevant to my query.
Date of experience: September 24, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.