Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
homeenergy.co.uk
All reviews
272 total • Write a review
Showing 161 - 170 of 268 reviews
MJ
New customer with home energy
I have just moved to home energy and needed to update some details. Rhea dealt with my request quickly and efficiently. So far excellent customer service.
Date of experience: September 23, 2024
PJ
They cheat on prices
I signed up for gas and electricity and monthly rate shown was £165.25. Had no access to my account since the beginning. After over a month and many complain gained access to the account and discovered my rate miracoulously increased to £183.89 (since the beginning). They never informed me about monthly payment change so be aware. Now they say I received an email about price change which I never received.
Date of experience: September 18, 2024
MM
Great customer service
Having just closed my account I could no longer access my account to view my final statement. I used the online chat and got through to Rhea. She quickly sent me a link to allow me to set up new log in details to allow me to see my final bill. Rhea was great to deal with. Super friendly, solved my problem swiftly, and answered my questions.
Date of experience: September 17, 2024
FZ
Sabrina's support was spot on.
Sabrina's support was spot on.
Date of experience: September 16, 2024
KP
Answered quickly
Answered quickly. Resolved the issue quickly
Date of experience: September 16, 2024
MC
Fast and efficient
The site is accessible. If the AI service can't resolve your issue, a person will come online very quickly to help. I've only just signed up with Home Energy and, so far, they've provided a fast and efficient service.
Date of experience: September 12, 2024
PR
Switching in to Home Energy couldn’t…
Switching in to Home Energy couldn’t have been easier. I had a couple of queries and the help team responded very quickly and positively. Would recommend
Date of experience: September 10, 2024
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